Teller Supervisor (Full Time) - Houston, Westheimer

Job Description

Job Description

External Applicants : Please apply through Prosperity Bank's Career Center at https : / / www.prosperitybankusa.com / Careers. Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants : If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.

• Ensures that all Teller functions are correctly performed and are in accordance with established polices and standards. Ensures that all security procedures are followed.
• Coordinates Teller operations by assisting in assigning work and distributing workflow.
• Answers Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems. Explains policies and procedures to customers. Makes judgments for Tellers (within limits of authority) pertaining to cashing and / or accepting checks or drafts.
• Investigates Teller out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.
• Performs Teller paying and receiving functions as required. Receives deposits and loan payments. Prepares proper receipts.
• Maintains an inventory of cashier's checks, money orders, receipts, travelers checks, and other negotiable items for use in the Teller area
• Experienced in Windows and Excel spreadsheet applications.
• Monitors needs of New Accounts and provides back up as necessary

Assumes responsibility for ensuring and effectively performing customer service functions.

Effectively supervises area personnel, ensuring optimal performance.

Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.

Assumes responsibility for related duties as required or assigned.

PERFORMANCE MEASUREMENTS

1. Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.

2. Security procedures are understood and adhered to by all Tellers.

3. Monies are balanced and any discrepancies promptly resolved.

4. Tellers are appropriately directed, assisted, and supported.

5. Good business relations exist with customers. Customers' problems or questions are courteously and promptly resolved.

6.Good working relationships and coordination exist with area personnel and with management. Management is appropriately informed of area activities.

7. Required reports and records are accurate, complete, and timely.

8. The Bank’s professional reputation is maintained and conveyed.

9.Transaction levels, balancing, errors, etc. are in line with Bank standards.

QUALIFICATIONS

Education / Certification :

High school graduate or equivalent.

Required Knowledge :

A thorough knowledge of Teller operations and procedures.

Good understanding of Bank operations

Understanding of Bank philosophy.

Knowledge of basic accounting.

Skills / Abilities :

Excellent communication and leadership skills.

Supervisory and training abilities.

Uses good judgement for sound decisions

Professional appearance, dress, and attitude.

Solid math skills.

Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.

Monday - Friday : Times vary

40 hours per week