Talent.com
Communications Focal Point Technician
Communications Focal Point TechnicianCrystal Management | CMIT • Albuquerque, NM, United States
Communications Focal Point Technician

Communications Focal Point Technician

Crystal Management | CMIT • Albuquerque, NM, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.temporary]
[job_card.job_description]

Job Details

Job Location

Albuquerque, NM

Position Type

Full Time

Travel Percentage

None

Job Category

Information Technology

Description

The Communication Focal Point Technician is responsible for answering calls, reviewing incidents in the ticketing system, and determining where a ticket should be routed. The position provides customers and enterprise teams with rapid and accurate data, answers, and information. Experience in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills.

Responsibilities

  • Work with outside agencies to ensure local level compliance with required tasks.
  • Work with local leadership and contacts to identify and report local issues to outside agencies.
  • Routine checks of projects and tasks to ensure deadline compliance.
  • Work with other Tier 1, Tier II, and Tier III Support staff to ensure proper hand-off of tickets for prompt resolution and escalation if needed.
  • Create, update, and route Enterprise provided information to local Kirtland AFB contacts.
  • Create, update, route, and close help desk tickets in the Air Force Remedy ITSM
  • Create and maintains process documentation and standard operating procedures.
  • Create, maintain, record, and archive documentation in accordance with documented program guidance.
  • Perform project and task management duties such as reviewing, disseminating, following up on, and documenting enterprise orders, requests, or requirements.

Qualifications

Education / Experience Required

  • Minimum DoD 8570 IAT Level I (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) certification required
  • Must possess a valid state driver's license and be capable of operating a motor vehicle.

    • Qualifications Required

  • Requires an IT background in assisting customers and technicians with understanding technical requirements, troubleshooting, and resolving problems. Must have the ability to interface well with customers at various levels of a military organization.
  • Applicant must possess refined critical thinking skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable.
  • Prior experience in a government consulting services environment is preferred.
  • Familiarity with Windows Operating systems and the Microsoft Office Suite
  • Familiarity with creating / updating tickets in the Air Force Remedy ITSM preferred.
  • Familiarity with the configuration and operational support of Apple iOS and other wireless broadband device types.
  • Familiarity with active directory Account Permissions / Provisioning
  • Experience in computer hardware support, troubleshooting, and imaging of classified and unclassified systems.
  • Ability to learn and support new software.
  • Ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
  • Experience navigating Active Directory and reviewing AD user objects for issues and completeness is a plus.
  • Experience in organizing and coordinating user appointments.

    • Clearance Required

  • DoD Secret clearance is required, or the ability to obtain a DoD Interim Secret clearance.
    • [job_alerts.create_a_job]

    Communication Technician • Albuquerque, NM, United States

    [internal_linking.similar_jobs]
    Communications Focal Point Technician

    Communications Focal Point Technician

    Crystal Management | CMIT • Albuquerque, NM, United States
    [job_card.full_time] +1
    The Communication Focal Point Technician is responsible for answering calls, reviewing incidents in the ticketing system, and determining where a ticket should be routed. The position provides custo...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Travel Surgical Tech - $1,625 to $1,825 per week in Deming, NM

    Travel Surgical Tech - $1,625 to $1,825 per week in Deming, NM

    Jackson HealthPros • Rio Rancho, New Mexico, US
    [job_card.full_time] +1
    Jackson HealthPros is seeking an experienced Certified Surgical Technologist to expertly assist physicians and nurses in the operating room during surgical procedures, ensuring the safety and well-...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel CT Tech - $2,280 per week in Farmington, NM

    Travel CT Tech - $2,280 per week in Farmington, NM

    AlliedTravelCareers • Albuquerque, New Mexico, US
    [job_card.full_time]
    AlliedTravelCareers is working with Medical Solutions to find a qualified CT Tech in Farmington, New Mexico, 87401!.A facility in Farmington, NM is seeking its next amazing CT Technologist (Compute...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Speech Language Pathologist (SLP) - $2,070 per week in Farmington, NM

    Travel Speech Language Pathologist (SLP) - $2,070 per week in Farmington, NM

    Core Medical Group • Rio Rancho, New Mexico, US
    [job_card.full_time]
    Client in NM seeking SLP : LTC / SNF.We are looking for a healthcare professional who is ready to provide exceptional patient care in this contract / travel role. Contract / travel assignments are typicall...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Radiology Tech - $2,166 to $2,421 per week in Rio Rancho, NM

    Travel Radiology Tech - $2,166 to $2,421 per week in Rio Rancho, NM

    Prime Time Healthcare • Rio Rancho, New Mexico, US
    [job_card.full_time]
    Now Hiring : Allied Healthcare Rad Tech - Rio Rancho, NM.Contact us for Pay Information.Actual amount dependent upon market adjustments. Are you a passionate Allied Healthcare professional looking fo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Locum Nurse Practitioner (NP) - Cardiology - General / Other - $80 to $100 per hour in Las Cruces, NM

    Locum Nurse Practitioner (NP) - Cardiology - General / Other - $80 to $100 per hour in Las Cruces, NM

    LocumJobsNetwork • Rio Rancho, US
    [job_card.full_time]
    LocumJobsNetwork is working with CompHealth to find a qualified Cardiology NP in Las Cruces, New Mexico, 88011!.Interested in this assignment? Or maybe you still have not found what you are looking...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Locum Nurse Practitioner (NP) - Cardiology - General / Other - $80 to $100 per hour in Las Cruces, NM

    Locum Nurse Practitioner (NP) - Cardiology - General / Other - $80 to $100 per hour in Las Cruces, NM

    LocumJobsOnline • Rio Rancho, US
    [job_card.full_time]
    Nurse Practitioner | Cardiology - General / Other.LocumJobsOnline is working with Weatherby Healthcare to find a qualified Cardiology NP in Las Cruces, New Mexico, 88011!. If this opportunity sounds r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $1,999 to $2,221 per week in Los Alamos, NM

    Travel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $1,999 to $2,221 per week in Los Alamos, NM

    TravelNurseSource • Rio Rancho, New Mexico, US
    [job_card.full_time]
    TravelNurseSource is working with All Medical Personnel to find a qualified PACU / Pre-Post Op RN in Los Alamos, New Mexico, 87544!. RN-Post Operations / Recovery Room – Travel.Post-operative nurses pro...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Cardiovascular Technologist - $2925 / Week

    Travel Cardiovascular Technologist - $2925 / Week

    LRS Healthcare - Allied • Rio Rancho, NM, US
    [job_card.full_time]
    LRS Healthcare - Allied is seeking an experienced Cardiovascular Technologist for an exciting Travel Allied job in Rio Rancho, NM. Shift : Inquire Start Date : 01 / 12 / 2026 Duration : 13 weeks Pay : $2925...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Avionics Maintenance Technician

    Avionics Maintenance Technician

    Reliable Robotics • Albuquerque, NM, United States
    [job_card.permanent]
    Reliable Airlines is a cargo feeder operator, operating for a major cargo carrier since June 2022 in Albuquerque, New Mexico. Our world-class leadership team holds extensive strategic and operationa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $1,858 to $2,036 per week in Alamogordo, NM

    Travel CT Tech - $1,858 to $2,036 per week in Alamogordo, NM

    AMN Healthcare Allied • Rio Rancho, New Mexico, US
    [job_card.full_time]
    Job Description & Requirements.Computed Tomography Technologist - (CT Tech) .StartDate : 2 / 16 / 2026 Available Shifts : 12 D Pay Rate : $1857. Computed Tomography (CT) by ARRT or NMTCB is required ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel CT Tech - $2,044 to $2,244 per week in Alamogordo, NM

    Travel CT Tech - $2,044 to $2,244 per week in Alamogordo, NM

    Titan Medical Group • Rio Rancho, New Mexico, US
    [job_card.full_time]
    ARRT(CT) / BCLS / BLS - American Heart Association.Titan Medical is looking for travelers to fill a Travel CT Technologist position for a 13 week assignment in Alamogordo, NM! Call Titan for additional...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel CT Tech - $1,819 per week in Alamogordo, NM

    Travel CT Tech - $1,819 per week in Alamogordo, NM

    Triage Staffing LLC • Rio Rancho, New Mexico, US
    [job_card.full_time]
    Travel Radiology : CT Tech Alamogordo.Shift Details : 12H Days (7 : 00 AM-7 : 00 PM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Travel CT Tech - $2,846 to $3,024 per week in Albuquerque, NM

    Travel CT Tech - $2,846 to $3,024 per week in Albuquerque, NM

    Host Healthcare • Rio Rancho, New Mexico, US
    [job_card.full_time]
    Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Cardiovascular Technologist position in Albuquerque, NM. If you are interested in this position, plea...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $2,280 per week in Farmington, NM

    Travel CT Tech - $2,280 per week in Farmington, NM

    Medical Solutions • Rio Rancho, New Mexico, US
    [job_card.full_time]
    A facility in Farmington, NM is seeking its next amazing CT Technologist (Computed Tomography).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high d...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Vascular and Interventional Radiology Locums

    Vascular and Interventional Radiology Locums

    HealthEcareers - Client • Bernalillo, NM, USA
    [job_card.full_time]
    All Star Healthcare Solutions is seeking an Interventional Radiologist to assist with locums in New Mexico.Coverage : November 24 ‐ 28. December 22‐26; December 29 ‐ January 2.All Star Healthcare So...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Surgical Tech - $2,066 per week in Shiprock, NM

    Travel Surgical Tech - $2,066 per week in Shiprock, NM

    Care Career • Rio Rancho, New Mexico, US
    [job_card.full_time]
    Surgical technologists may transport patients to surgery.Surgical technologists, also called operating room technicians, assist with operations. They prepare operating rooms, arrange equipment, and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $2,260 per week in Alamogordo, NM

    Travel CT Tech - $2,260 per week in Alamogordo, NM

    Cross Country Allied • Rio Rancho, New Mexico, US
    [job_card.full_time]
    As a CT technologist, you will use computerized tomography to take medical images of patients for diagnostic purposes.Working in a hospital, outpatient center, private practice, imaging center or o...[show_more]
    [last_updated.last_updated_1_day] • [promoted]