Manager Food and Beverage

Manager Food and Beverage

The Manager, Food & Beverage is responsible for efficient and proper operation of various food outlets. Exhibits knowledge of product lines and prices and full awareness of safety and food sanitation laws and regulations. Provides efficient and smooth customer service according to the standards required by the Rose Gaming Resort. Performs additional job duties as assigned by Sr. Director, Hospitality.

Essential Duties and Responsibilities

• Will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by The Rose Gaming Resort.
• Ensuring incoming staff complies with company policy.
• Creating and maintaining a positive work environment rooted in professionalism, empathy, fun, respect, and ongoing learning.
• Training staff to follow restaurant procedures.
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employees' hours
• Recording payroll data
• Ordering food, linens, gloves, and other supplies while staying within budget limitations.
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed.
• Coordinating daily front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste.
• Appraising staff performance
• Interviewing / recruiting new employees.
• Interacting with guests to get feedback on product quality and service levels.
• Responsibilities include interviewing and hiring, planning, training, assigning and directing work; appraising performance; rewarding and disciplining; addressing complaints and resolving problems; providing feedback to management as to operating policies and procedures, and suggestions on how to make the Food & Beverage Department run more efficiently and cost-effectively.
• Supervises food outlet operation and staff for employee dining, short order, fast foods, and deli dining type services; Responsible for the overall direction, coordination, and evaluation of the assigned department.
• Other duties as assigned.

Required Skills and Abilities

Education and Experience

Certificates, Licenses, and Registrations : Virginia Racing Commission License

Valid Driver's License with a minimum of three (3) years driving experience.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.