Field Service Manager

Field Service Solutions Manager

As a Field Service Solutions Manager here at Honeywell, you will be responsible for leading and managing the design, engineering, configuration, implementation, commissioning, ongoing support / maintenance and upgrades of all Honeywell Operational Technology (OT) Software, Enterprise Applications and Connected Offerings delivered into the Service business throughout Region. This will include strengthening our OT / Connected Service solutions knowledge and capability to ensure the people & skillsets are in place to promote, deliver & maintain more connected, operational critical solutions to our customers, ensuring alignment & consistency with global standards & guidelines. The role will also be required to provide pre-sales support, assisting in the costing of new opportunities and customer negotiation to support new growth, and signing off on the operational & delivery strategy.

You will report directly to our North Americas Service Solutions Leader and you'll work out of South East location (WI / MI / IL / IN / KY / VA / NC / TN / MS / AL / GA / SA / OR FL) on a remote work schedule.

You will ensure the alignment, adherence & standardization of Honeywell's OT & Connected Service solutions to ensure we can execute effectively for our customers, demonstrate value, reduce our risk, cycle times, variation, and cost to deliver / service. This will also include identifying areas where we can streamline operations by utilizing digital deployment tools and central / global deployment services. The Service Solutions Operations team will also be responsible to ensure adherence of the Global ICT & Cybersecurity products and standards, in line with the HBS Buildings global ICT & cybersecurity offering portfolio.

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Responsibilities

KEY RESPONSIBILITIES

You are the focal for Operational Technology (OT) / Enterprise Applications / Connected Services throughout the Region, managing the solution specialist resources to lead the improvement & increase in capabilities in both delivery and service execution.

You will work with the local leadership teams to identify capability gaps, and actively hire additional resources to support the correct sale, design, engineering, implementation and support of HBS' OT, Enterprise Applications & Connected Services

Contribute to the design, engineering, configuration, implementation, commissioning, support / maintenance and upgrades of Honeywell's OT, Connected Services and Enterprise Software Applications (EBI, DVM, EM, OBS, Forge, Pulse, Vector etc.) in the service LOB.

Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with Honeywell's OT, Connected Services and Enterprise Software Applications.

Possess a strong understanding and knowledge of all industry standards and protocols (BACnet, Modbus, OPC, SNMP, APIs etc) and how these protocols are used to ingest and share data from Honeywell and 3rd party technologies / applications with Honeywell's OT / Enterprise Applications and Connected Services.

Be the Region's focal point and subject matter expert (SME) for Honeywell OT, Enterprise Application and Connected Services.

Ensure the global alignment, adherence and standardisation of the design, install, service and upgrades of Honeywell OT and Enterprise Applications with respect to the ICT and Cybersecurity services and technology selection of hardware / software.

You will work in collaboration with all relevant stakeholders to drive knowledge and understanding of HBS' OT, Enterprise Applications & Connected Service solutions to our existing customer base and new customer portfolio.

You will ensure only suitable qualified resources are undertaking the delivery and upgrade of HBS' OT, Enterprise Applications & Connected Service solutions to the global standards and practices, enabling HBS to deliver consistently for its customers globally.

You will establish and implement short-term and long-term strategies that support business growth, business efficiency and financial performance of HBS operations in the region.

Conduct technical and operational risk reviews and contribute to the CAP approval process for highly complex or large value (>

$1m scope) OT, Enterprise Applications & Connected Services proposals in the Region.

Ensure appropriate skillset and expertise is provided to all relevant OT, Enterprise Applications & Connected Service solutions in addition to functional leadership as necessary to support key business decisions

In conjunction with the service operations and leadership teams, assess the delivery capabilities of the region's teams, and identify areas for improvement in capabilities and resources.

Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with OT and Enterprise Software Applications.

Build and maintain strong relationships with Account Managers / Sales Team to ensure alignment on all customer sites and identify and proactively drive OT and Enterprise Application opportunities across the Region.

Identify areas of innovation, technical excellence and best practices through knowledge sharing internally and externally to facilitate HBS becoming the go-to business for clients, star performers and employees.

Develop strong Honeywell relationships with the operations and leadership teams across the Region.

Provide proactive, engaged leadership for team members (including direct and indirect reports) with a focus on professional development and team optimization

Identify, develop, and maintain strategic industry partnerships to strengthen Honeywell's position, credibility and value proposition in the technology space.

Build productive customer relationships, developing sponsors for Honeywell, and continually seek and capitalise upon opportunities to increase customer satisfaction and deepen client relationships.

Actively promote Honeywell as an expert in ICT, Cybersecurity & Integrated Solutions and engage and create new relationships with customers and vendors through networking events and industry forums.

Keep abreast of all relevant developments and innovations in the field and research best practice methodologies and ensure emerging technologies are correctly aligned with customer requirements and solution offering.

Provide feedback and liaise with product management to ensure HBS product portfolio is appropriate to the changing needs of current and new customers and suits our regional market.

Work with functional leaders to productize solutions developed for one customer into repeatable solutions for future customers as appropriate.

Establish and maintain high standards of performance for self, direct reports and others to maximize the team's ability to meet business goals and objectives

Develop effective working relationships with Honeywell's Technical Support Groups, systems users and software vendors, to ensure systems can be well maintained, used effectively, and that requests for action to correct system problems can be attended to effectively and promptly.

Ensure that skills are maintained and enhanced in "specialist" area(s) relating to product knowledge, services knowledge, or industry knowledge. Ensure training plan is included in Personal Development Plan (PDP). Self-direction in identifying and suggesting training opportunities

Qualifications

YOU MUST HAVE

Minimum 5 Years Experience in the design, implementation and maintenance of Honeywell OT, Enterprise Applications and Connected Services Must be willing to travel across the country based on projects and requires a valid full drivers license.

Demonstrated ability in leading and working in collaboration with cross functional teams

Strong understanding of Honeywell's OT, Enterprise Applications and Connected Services (EBI, DVM, Energy Manager, Forge, OBS, Pulse, Vector etc.)

Strong understanding of industry standard communications protocols (BACnet, Modbus, OPC, SNMP, API)

Knowledge of ICT / Cybersecurity fundamentals

Intermediate to Advanced computer skills

Fundamental knowledge of 3rd party IoT technologies and software applications

Fundamental knowledge of Honeywell field applications (HVAC, Security, CCTV, Fire etc.)

Demonstrated experience in organising and directing work activities according to priorities, and to meet deadlines involving multiple systems projects and vendors.

Excellent analytical and problem solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environment.

WE VALUE

Bachelor's degree in Software Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics Engineering

Diploma of Project Management

Understanding of Honeywell building technologies and application (BMS, Security, CCTV, Fire etc)

Essential - Proven track record in a project engineering capacity involved in the design and delivery of technology based projects

Previous exposure to a site base, construction environment

Exposure to Sales bid process

Involvement in Design and Construct Projects

Experience with agile or iterative development methodologies to assist in the planning and / or delivery of application development projects.

Experience delivering projects following the Software Development Life Cycle (SDLC) model.

Sound change management skills to lead change and acceptance within the workforce by proactively and creatively taking action to achieve goals.

The annual base salary range for this position is

• . Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to