Customer Service Representative / Dispatcher

Job Description

Job Description

Customer Service Representative / Dispatcher

Location : In-Office (Hybrid option available after training)

Schedule : Monday–Friday, 8 : 30 AM – 5 : 30 PM

Company : The Maintenance Company, Inc. (TMC)

About Us

The Maintenance Company, Inc. (TMC) is a national leader in facility maintenance, providing high-quality, comprehensive service solutions for commercial properties across the U.S. and Canada. We pride ourselves on integrity, teamwork, and delivering top-tier customer experiences.

Position Overview

Do you thrive in a fast-paced environment where organization and communication are key? We're looking for a reliable, detail-oriented Customer Service Representative / Dispatcher to join our team. In this role, you’ll coordinate maintenance service requests from start to finish — acting as the vital link between customers and technicians.

Key Responsibilities

Coordinate and dispatch service technicians based on customer needs and availability

Communicate regularly with facility managers, site leads, and technicians via phone, email, and online platforms

Provide timely updates to customers regarding scheduling and service status

Track and update service orders with clear notes and accurate completion details

Release approved estimates and confirm service timelines with vendors

Prioritize and expedite urgent or emergency requests

Monitor technician pricing and ensure job costing accuracy

Research service information and process orders efficiently

What We’re Looking For

Strong problem-solving and critical-thinking skills

Proficiency with Microsoft Outlook and general computer applications

Ability to manage multiple service orders while maintaining attention to detail

Excellent written and verbal communication skills

Dependable, punctual, and able to meet deadlines in a time-sensitive environment

Prior customer service or dispatch experience is a plus

Benefits

Competitive medical, dental, and vision insurance

401(k) retirement plan with company match

Paid time off (PTO) and paid holidays

Company-paid life insurance

Health Savings Account (HSA) & Flexible Spending Account (FSA)

Opportunity for hybrid schedule : 3 days in-office / 2 days remote after training

Join Us!

If you’re a team player who’s passionate about delivering excellent customer service and keeping operations running smoothly, we’d love to hear from you. Apply now and become part of the team that keeps facilities across North America working at their best.