Shift Manager

Job Description

Job Description

SHIFT MANAGER

The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager , there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification).

All levels of Shift Managers, regardless of their level, are responsible for the following key duties :

• Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service.
• Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses.
• Responsible for cash register setup and smooth shift transitions during shift changes.
• Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service.
• When requested, train new and existing team members in various job stations and operational procedures
• Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation.
• Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly.
• Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers
• Training, coaching and development of Team Members

Qualifications

To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager :

Core Qualifications (Applicable to All Shift Manager Levels)

Additional Responsibilities and Requirements Based on Shift Manager Level

As Shift Managers progress through different levels, they take on additional responsibilities :

Shift Level 1 :

Shift Level 2 :

o   Runs shifts independently, including managing team members and ensuring operations are smooth.

o   Take responsibility and complete Inventory Processes and manage stock levels.

o   Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels.

o   Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly.

o   Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric.

o   Experience managing inventory processes and order planning.

Shift Level 3 :

Shift Level 4 :

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equipment

Fryers, Thermalizer, flat top grills, split lid grills, walk in freezer, menu boards, computers, cash registers, filtering machines, steam units, holding cabinets, storage units, soda fountain hook up station, microwave, cooking utensils, drive thru communication systems, coolers, freezers, and hot holding line

Environmental Conditions :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds.