System Support Analyst - Palmetto GBA

Description

Position Purpose :

Make recommendations to management to adjust system performance parameters. Delegate problem resolution to other team members and conduct follow-up.

Position requires a security clearance, which requires US citizenship to obtain.

What You’ll Do :

Provide enhancement recommendations based on long-term IT organization strategy. Analyze new / revised processes / change requests from the maintainer. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.

Participate in the development of custom integration solutions. Review and research issues reported from external / internal customers. Evaluate interrelationships in projects to determine how changes / installations of one program will affect others.

Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and / or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.

Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions. Act as an internal consultant, advocate, mentor, and change agent. Answer questions and / or provide training for the Production Support team on current system.

Perform installations, configuration, analysis, scheduling and tuning on complex projects. Ensure Production and Test environments are up and functioning properly. Perform corrective actions whenever possible to fix applications that end abnormally.

To Qualify for This Position, You’ll Need :

Required Education :

Bachelor's in a job related field

OR 4 years job related work experience

OR Associate's and 2 years job related work experience

Required Work Experience :

6 years of technical experience with systems analysis, design, and / or programming experience or other job-related IT experience.

Required Skills and Abilities :

Comprehends data storage techniques, database philosophy, database management, and complex programming techniques.

In-depth understanding of the requirements for maintaining production systems and the effect of program changes.

Understands how to use structured techniques in new program development.

Comprehensive understanding of development, quality assurance, and integration methodologies.

Excellent communication and interpersonal skills.

Able to work well under pressure and as part of a team.

Pays attention to detail.

Required Software and Tools :

In-depth knowledge of relevant operating systems, programming languages, and / or development / productivity tools and their usage in the company.

We Prefer That You Have :

Experience with managing virtual servers.

Windows Server Patching experience.

Networking experience.

A+ Certification

Work Environment : Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.

What We Can Do For You :

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes :

401(k) retirement savings plan with company match

Subsidized health plans and free vision coverage

Life insurance

Paid annual leave - the longer you work here, the more you earn

Nine paid holidays

On-site cafeterias and fitness centers in major locations

Wellness programs and a healthy lifestyle premium discount

Tuition assistance

Service recognition

What To Expect Next :

After submitting your application, our recruiting team members will review your resume to ensure that you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.