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BA/Operations Manager
BA/Operations ManagerSoftworld, a Kelly Company • Hartford, CT, US
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BA / Operations Manager

BA / Operations Manager

Softworld, a Kelly Company • Hartford, CT, US
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  • [job_card.full_time]
[job_card.job_description]

Job Title : BA / Operations Manager

Job Location

Hartford NC 06118

Onsite Requirements :

  • SharePoint / .Net
  • Jira or comparable defect management tools
  • Stakeholder management skills

Job Description :

  • The Business Analyst / Operations Manager (BA / Ops Manager) will support migration readiness and operational stability for business-critical applications moving from SharePoint to a custom .NET platform.
  • This role ensures continuity of service, oversees maintenance, coordinates testing, manages issue resolution, and leads communication between technical teams, business stakeholders, and the migration program.
  • The position plays a key role in ensuring readiness validation and successful transition of reporting and operational processes.

    • Key Responsibilities :

    Project Coordination & Oversight

  • Oversee schedule, activities, and status reporting for readiness and maintenance workstreams.
  • Serve as primary liaison between the migration team, developers, administrators, and business units.
  • Maintain clear communication of timelines, risks, blockers, and progress.

    • Migration Readiness & Assessment

  • Conduct and document readiness assessments for each application, including data quality, system dependencies, and process fit for migration.
  • Develop and maintain the Migration Readiness Assessment Report.

    • Operations & Maintenance

  • Manage day-to-day operations of existing SharePoint applications.
  • Perform configuration updates and ensure uninterrupted business operations until final migration.
  • Ensure timely remediation of issues through defect management tools (EQSL, Jira).

    • Testing & Validation

  • Coordinate development of test plans, test cases, and validation procedures.
  • Facilitate pre-migration and post-migration testing activities, documenting outcomes and defects.
  • Support user acceptance testing (UAT).

    • Stakeholder Engagement

  • Work closely with business partners to validate requirements, readiness criteria, and reporting needs.
  • Facilitate workshops, walkthroughs, and milestone reviews.

    • Reporting & Documentation

  • Maintain quarterly maintenance logs, defect logs, and testing documentation.
  • Contribute to the Final Readiness Package and handoff documentation.

    • Qualifications :

  • 5+ years of experience as a Business Analyst, Operations Manager, or similar role.
  • Experience supporting migration or system modernization projects (SharePoint, .NET preferred).
  • Strong understanding of testing processes, documentation, and operational support.
  • Familiarity with EQSL, Jira, or comparable defect management tools.
  • Excellent communication, organizational, and stakeholder-management skills.
  • Ability to coordinate cross-functional teams under tight timelines.
  • 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
  • This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future
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    Manager • Hartford, CT, US

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