Global Clinical System Engineer II

Job Description

The Global Clinical System Engineer II is responsible for end-to-end product ownership and contributing to worldwide serviceability throughout the entire product lifecycle—from successful launches to effective obsolescence management. This role combines complaint handling process, investigation management, technical support excellence including coaching, and contributing to service projects to foster cross-functional alignment, accelerate customer issue resolution, enhance long-term product performance in the field and respond to strategic priorities while addressing regional market dynamics.

Working in close cross functional collaboration with R&D, Marketing, Manufacturing / Supply Chain / QA, vigilance and regional (local) teams, this role ensures service strategy definition for the Franchise, operational execution, technical proactivity, and continuous improvement across the product lifecycle to optimize field support and operational excellence, and therefore reach business growth expectations and enhance customer experience.

• Applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.
• Individual contributor, no direct responsibility for leading others.
• Facilitate consensus with external parties to bioMérieux through adaptable approaches that rely on explanation and occasionally on persuasion, while encouraging flexibility and compromise where there is a common interest to find solutions.
• Make minor changes in existing processes and occasionally identify problems and adapt or modify working methods in own role to increase efficiency in day-to-day activities. Problems and issues may be only vaguely defined and require understanding and consideration of other disciplines and job areas.
• Possesses a broad understanding of service operations, with growing expertise in coordination and efficiency

Primary Duties

Investigation & Technical support ownership

Service Project Execution & Strategy

Hypercare & Lifescience Management

Experience

Clinical laboratory experience in Microbiology, Molecular Biology and / or Immunoassays experience preferred.

Knowledge, Skills & Abilities

The estimated salary range for this role is between $75,000 - $105,000. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.

In addition, bioMérieux offers a competitive Total Rewards package that may include :

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PandoLogic. , Location : Morrisville, NC - 27560