Community Manager

Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe that teamwork leads to success and growth, and we strive to create an environment where every voice is heard and every individual has opportunities to grow.

COMMUNITY MANAGER

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

Personnel Management

Regular / daily onsite attendance is required

Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff

Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks

Complete weekly / daily office & maintenance staff schedules and assignments

Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary

Promote harmony and quality job performance of staff through support and effective leadership

Ensure staff compliance and consistency with Company policies and procedures

Financial Management : Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments

Develop yearly operating budgets / forecasts

Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis

Monitor the timely receipt, reconciliation, and coding of all vendor invoices

Ensure property closeout is completed on time and ownership financial reports are accurate

Strategic Leasing Management : Develop yearly marketing plan and utilize marketing strategies & systems

Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing / documentation of leases, and reporting systems are accurate and up to date

Deal with resident complaints, concerns, and requests to ensure resident satisfaction

Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)

Effectively show, lease, and move in prospective residents

Administrative & Maintenance Management : Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis

Will head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability

Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff

Maintain property appearance and ensure repairs are noted and completed on a timely basis (regular property inspections and tours)

Plan for and utilize property resources, equipment, and supplies economically

Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency

Education / experience

High School Diploma or Equivalent; Bachelor’s degree preferred or four year’s experience in the housing industry; or one to two years related experience and / or training; or equivalent combination of education and experience

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred

Ability to understand and perform all on-site software functions; basic computer skills required

Must have basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

While performing the duties of this job, the employee is regularly required to communicate with others to exchange information, may involve repetitive motions, and may require overtime, weekends, and night hours (emergencies)

The employee is frequently required to remain in a stationary position, stand or sit for prolonged periods, and move between worksites

The employee may need to ascend / descend ladders, stairs, scaffolding, ramps, and work in various environments, including tight or confined spaces

Lift and move objects up to 25 lbs.; operate machinery or power tools; drive and navigate properties; exposure to hazardous chemicals

License / equipment

Must have reliable transportation due to the emergency on-call requirement

Salary Range : $36 per year to $39 per year

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

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