Quality Assurance Analyst

A company is looking for a Customer Experience Quality Assurance Analyst.

Key Responsibilities

Evaluate customer interactions for compliance with quality standards and regulatory requirements

Participate in and occasionally lead calibration sessions to ensure consistency in evaluations

Analyze quality observations to identify trends and recommend process enhancements

Required Qualifications

Bachelor's degree or equivalent combination of education and experience

Two or more years of quality assurance experience or subject matter expertise

Demonstrated knowledge of Provider Enrollment and collaboration with operations teams

Proficiency in Microsoft Office Suite and familiarity with quality platforms