Enterprise Systems Analyst, Maximo (Levels I - III)

This position, within the Enterprise Systems Analyst job family of IT, will have the primary responsibility of providing technical support and development within the IBM Maximo platform. The ideal candidate will have solid technical knowledge of the Maximo application while also possessing a balance of excellent customer service skills and general technical abilities. Responsibilities for any and all Enterprise applications will evolve throughout the years as business and IT support needs change. Desired is a candidate with an ability to listen to customer needs and takes action to design / implement / test systems / solutions that exceed customer requirements. The ideal candidate will be technical, a self-starter, a communicator and an employee who thrives on multi-tasking.

The Enterprise Systems Analyst is responsible for conducting comprehensive system analysis, designing and implementing appropriate information systems in accordance with the company's overarching information systems architecture. This role requires a deep understanding of business needs, system requirements, and the ability to recommend and execute technology solutions to improve business processes. The analyst will specialize in a set of enterprise applications including systems such as Maximo, Infor, SharePoint, etc. or business areas such as O&M, finance / accounting, HR, supply chain, etc.

Key tasks include but are not limited to collecting and analyzing information from system users, identifying business needs, estimating the cost of system solutions, and preparing project plans. The Enterprise Systems Analyst will also be responsible for building and developing application tables / panels / reports, troubleshooting and resolving testing issues, providing tier 2 and tier 3 support to end users, and conducting research to identify possible system solutions.

This position requires a strong customer service focus, positive attitude, and excellent oral and written communications skills.

Responsible for compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, SOX, NERC, FERC and ITS requirements. Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.

Job Duties :

System Implementation & Support :

Implements and configures Enterprise System applications, develops external interfaces, troubleshoots testing issues, and provides tier 2 and tier 3 support to end users.

System Analysis & Design :

Collects and analyzes information from system users, identifies business needs, and formulates the scope and objectives of the system. Translates business requirements into application requirements.

Project Management & Planning :

Prepares project plans, coordinates resources, and manages consultants in system development and problem-solving techniques. Assists IT and customer director level management with the project approval process.

Documentation & Research :

Prepares and maintains technical documentation, conducts research to identify possible system solutions, and documents the relationships between the components of the application system.

Standards Development :

Coordinates the development of standards and standard procedures to support a productive, secure, efficient Enterprise Application environment.

Continuous Improvement :

Engages in continuous improvement activities to enhance system performance and reliability. Provides technical expertise across the IT function.

Required Qualifications :

Education : Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university.

Experience :

Level I - Entry-level position. Existing exposure to Enterprise systems implementation, project management, and general system support is expected.

Level II - Minimum of 2 years in managing Enterprise systems, conducting system assessments, and troubleshooting.

Level III - Minimum of 4 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting.

Equivalent Experience :

Level I - Minimum of 4 years of relevant experience may also be considered.

Level II - Minimum of 6 years of relevant experience may also be considered.

Level III - Minimum of 8 years of relevant experience may also be considered.

Responsibility :

Level I - Assists in the implementation and support of Enterprise systems. Participates in system assessment and troubleshooting with some supervision.

Level II - Independently manages Enterprise systems and assists in the planning and implementation of new initiatives. Begins to take on more complex system assessment and troubleshooting tasks.

Level III - Independently manages Enterprise systems, implements new initiatives, and conducts system assessments and troubleshooting. Begins to lead small projects and works closely with other teams to ensure seamless integration and operation of systems.

Licenses, Certifications, and / or Registrations :

The following relevant certifications are a plus :

Project Management Professional (PMP)

Certified Business Analysis Professional (CBAP)

Specialized Skills :

Technical Expertise :

Extensive experience with Enterprise systems implementation and management.

Proficiency in project management and system analysis.

Strong knowledge of business process improvement and quality assurance.

Tools and Technologies :

Experience with project management tools and methodologies.

Familiarity with various Enterprise systems and solutions.

Proficient in documentation and reporting

Proficient in scripting languages (JavaScript, Python).

Experience with ITSM tools such as ServiceNow, Ivanti ITSM, etc.

Security :

In-depth understanding of data / program security best practices.

Experience with security tools and technologies.

Other :

Knowledge of ITIL processes and best practices.

Experience in managing third-party vendors and contracts

Experience in managing and leveraging APIs, REST services, etc.

Soft Skills :

Excellent problem-solving / analytical skills and attention to detail.

Excellent oral and written communication and interpersonal skills.

Excellent customer service focus and positive attitude.

Ability to work independently and as part of a team.

Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.