UKG Customer Support Specialist

divh2Customer Support Specialist/h2pLooking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. Wrk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. Weve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Wrk want to meet you!/ppA successful Customer Support Specialist will deliver comprehensive, high-quality support of Wrks HRIS product line. On this fast-paced team, the CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills. The CSS will have a passion for problem-solving, technology, and helping others to promote customer success./ph3Responsibilities/h3ulliField both incoming cases and phone calls to identify or resolve issues within client builds within the Workforce Ready UKG Product/liliDeliver timely solutions to customers while maintaining customer satisfaction/liliAssess technical situations and establish case priorities/severities in accordance with their service level agreement/liliAnalyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem/liliManage caseload in adherence to departmental goals/policies/liliDocument precise troubleshooting and customer interaction details/liliWork individually and with a team to solve technical problems while communicating trending issues and best practices/liliMake the customer feel understood by reviewing case history to assure familiarity with their system environment/liliDevelop relationships with assigned client admins to foster a collaborative environment where clients have the feeling of partnership/li/ulh3Required Skill Sets Experiences/h3ulli2+ years of customer support experience/liliExperience troubleshooting technical issues/lili1+ years of UKG Workforce Ready experience, preferred/liliExperience with HCM system(s) and/or applicable system knowledge./liliExperience with running payroll/liliKnowledge of federal, state and local employer/employee tax laws and regulations/liliExperience with Salesforce Service Cloud/liliUnderstanding of operating systems, networking technologies/protocols, and software applications/liliExperience working in a remote team environment/li/ulh3Whats in it for you?/h3ulliFREE medical, dental, and vision plans/liliFREE basic life insurance, short term disability, and employee assistance programs/lili401(k) traditional and Roth plans with Employer Match/liliGenerous PTO, bonus, and stock options/lili$400 office equipment reimbursement/lili$300/year fitness reimbursement/liliMonthly internet reimbursement/liliPaid professional development tuition reimbursement/liliGenerous referral bonuses/liliPaid parental leave/liliRemote-friendly work environment/liliPaid sabbatical leave program/li/ulpReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Wrk is an Equal Opportunity Employer. Wrk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law./ppAt this time, Wrk cannot provide work visa sponsorship. Candidates must have legal authorization to work and be based in the United States to be considered for this role./ppThis positions approximate base salary range is $45,000-$65,000 based on candidates experience, education, and geographic location./p/div