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Director of Customs Brokerage
Director of Customs BrokerageIntrepidus Talent Solutions • Moonachie, NJ, US
Director of Customs Brokerage

Director of Customs Brokerage

Intrepidus Talent Solutions • Moonachie, NJ, US
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  • [job_card.full_time]
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Job Description

Job Description

Director of Customs Brokerage

Location : Moonachie, NJ

Department : Operations / Compliance

About the Role

We're looking for an experienced, forward-thinking Director of Customs Brokerage to lead our national brokerage operations and elevate our compliance, efficiency, and client service. In this high-impact leadership role, you'll oversee a skilled team, drive strategic initiatives, and maximize the performance of our core operating platform, CargoWise .

If you're a licensed U.S. Customs Broker who loves optimizing systems, developing teams, and creating best-in-class brokerage processes, this is an opportunity to shape the future of our organization.

What You'll Lead

Leadership & Strategy

  • Lead licensed brokers, entry writers, and compliance professionals.
  • Build and execute strategies that improve compliance, operational efficiency, and profitability.
  • Partner with senior leadership to support company growth and client needs.

Regulatory Compliance

  • Ensure full compliance with CBP and PGA regulations.
  • Maintain the company's Customs Brokerage license and compliance programs.
  • Stay ahead of regulatory changes and update teams and clients accordingly.
  • Oversee audits, recordkeeping, and reporting.

    • Operational Excellence

  • Direct accurate and timely import / export entry processing through CargoWise.
  • Optimize workflows, automation, and data visibility using CargoWise tools.
  • Identify and implement process improvements across operations.
  • Monitor KPIs for clearance speed, accuracy, and service quality.

    • Client Partnership

  • Serve as a trusted expert for clients on compliance, HTS classification, and brokerage procedures.
  • Support sales and account teams in growing brokerage business.
  • Lead smooth client onboarding within CargoWise and ensure ongoing system accuracy.
  • Build strong, long-term relationships through proactive, reliable service.

    • Team Development

  • Recruit, train, and mentor a high-performing brokerage team.
  • Foster a culture centered on compliance, integrity, and continuous improvement.
  • Ensure ongoing training on regulatory updates and CargoWise best practices.

    • What You Bring

    Education & Licensing

  • Bachelor's degree in Supply Chain, International Business, or related field.
  • Active U.S. Customs Broker License (required).
  • CCS, CES, or CUSECO certifications a plus.

    • Experience

  • 10+ years in customs brokerage, import / export compliance, or logistics.
  • 5+ years in senior management or director-level leadership.
  • Hands-on CargoWise expertise —configuration, automation, reporting (required).
  • Proven success managing high-volume brokerage operations.

    • Skills

  • Expert knowledge of U.S. import / export regulations, HTS, valuation, and PGA rules.
  • Strong analytical, problem-solving, and leadership abilities.
  • Excellent communication and client-facing skills.
  • Ability to balance compliance with operational efficiency and business strategy.
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