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Client Success Manager- Legal Customer Services
Client Success Manager- Legal Customer ServicesCorporate Immigration Attorneys • Austin, TX, US
Client Success Manager- Legal Customer Services

Client Success Manager- Legal Customer Services

Corporate Immigration Attorneys • Austin, TX, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Full job description

This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.

Job Responsibilities

  • Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.
  • Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
  • Interacting with clients and handling clients’ queries and complaints in a timely manner.
  • Place USCIS service request calls.
  • Handle premium processing forms.
  • Answer client messages in the case management system (CMS), subject to attorney approval.
  • Mail notices to clients as requested.
  • Prepare cover letter and mailing duplicate RFE pkg to USCIS.
  • Other Admirative duties as assigned.

Requirements

  • Mandarin fluency preferred but not required
  • BA or MA degree preferred.
  • Excellent English writing skills.
  • Strong attention to detail.
  • Outstanding client service skills.
  • A high degree of self-motivation and ability to work independently under tight deadlines.
  • Demonstrated professional demeanor.
  • Excellent multitasking and time management skills.

    • Benefits

  • Health, HSA, dental, and vision insurance.
  • Long-term and short-term disability benefits.
  • Optional 401(k) with company matching contributions.
  • Paid time off.
  • Paid holidays.
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