Tennessee Healthcare Customer Service Advocate

A company is looking for a Healthcare Customer Service Advocate.

Key Responsibilities

Verify insurance eligibility and benefits using payer portals and communication with patients

Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system

Document key benefit details and collaborate with internal teams to resolve discrepancies

Required Qualifications

1-2 years of experience in a healthcare call center or healthcare administration

Familiarity with health insurance terminology and basic understanding of government-sponsored plans

Proficient in navigating healthcare systems; experience with EHRs preferred

Must successfully pass a criminal background check

Experience in high-volume healthcare settings is preferred