French Speaking Customer Service for Energy (Oil & Gas) industry

French Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language abroad, specializing in a range of industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We are currently seeking a French Speaking Customer Service Representative for the aviation industry. This role involves providing exceptional customer support to clients in the aviation sector, ensuring satisfaction and effective communication. As part of our team, you will benefit from our extensive recruitment process designed to match the best candidates with top employers, and this is an exciting opportunity for individuals who are passionate about customer service and wish to work in a dynamic and international setting. Our commitment to your success means we will provide the necessary resources and support to help you thrive in your new role. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, and take the first step towards a fulfilling international career in customer service.

Responsibilities

• Manage incoming customer inquiries and provide effective solutions in French.
• Deliver exceptional support for clients in the aviation industry via telephone, email, and chat.
• Maintain a high level of product knowledge to assist customers accurately.
• Troubleshoot and resolve customer issues efficiently while maintaining a positive experience.
• Collaborate with different departments to enhance service delivery and customer satisfaction.
• Document all interactions with customers in the company database for future reference.
• Provide feedback on customer insights to help improve services and processes.