Front Desk Receptionist

Job Description

Job Description

Job description :

Position : Full-Time Receptionist / Front Desk

Location : Walnut Creek. On site.

Schedule : Monday – Friday, 8 : 30 AM – 5 : 00 PM PST

Compensation : $25 / hour

We are a well-established psychiatric practice dedicated to providing exceptional mental health care. We are seeking a professional and friendly Receptionist / Front Desk Associate to join our team and serve as the first point of contact for our patients.

Key Responsibilities :

• Answer and direct phone calls professionally
• Schedule and manage patient appointments
• Check and return voicemails promptly
• Review, sort, and scan faxes to the appropriate providers
• Manage answering service messages and ensure timely follow-up
• Scan documents, medical records, and lab results into patient charts
• Send Zoom links to doctors and patients for telehealth appointments
• Conduct insurance verifications via portal and phone (temporary role)
• Process patient payments (credit card, checks, cash)
• Register new patient demographic information accurately
• Call patients to collect copays and remind them of required intake forms
• Follow up with new patient referrals
• Check patients in and out for their appointments
• Provide administrative support to assigned doctors

Qualifications :

If you are a detail-oriented and customer-focused professional looking to join a compassionate team, we encourage you to apply!

We are an Equal Opportunity Employer.

Job Type : Full-time

Work Location : In person