Call Center Agent (Mexico)

divh2Call Center Agent / h2pThis is a remote position. / ppThe Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. / ppstrongDuties and Responsibilities : / strong / pulliResponsible for managing a whole lot of incoming and outgoing calls in the operations. / liliIdentify the needs of the client and find solutions to it. / liliAnswering inbound calls, converting them to leads, and later to towing jobs. / li / ulpstrongWorking Conditions : / strong / pulliRemote / liliShift-based in a Call Center that works 24 / 7. / liliPacific Time Zone / li / ulpstrongRequirements : / strong / pp1. Computer Specifications / ppMinimum Intel Specs / ppProcessor : Core i7 8th generation (and above) / ppCore i5 10th generation (and above) / ppRAM : Minimum of 12 GB / ppStorage : 128 GB SSD or higher / ppGraphics : 2 GB graphics memory / ppMinimum AMD Specs / ppProcessor : AMD Ryzen 5,7,9 (Minimum series 3600) / ppRAM : Minimum of 12 GB / ppStorage : 128 GB SSD or higher / ppGraphics : 2 GB graphics memory / ppMacintosh Specs / ppProcessor : Core i7 / i5 / M1 / M2 / ppRAM : Minimum of 12 GB / ppStorage : 128 GB SSD or higher / ppGraphics : 2 GB graphics memory / pp2. Main Internet Speed Requirement / ppJitter : below 10ms / ppLatency : below 160ms / ppUpload : more than 25mbps / ppDownload more than 40 mbps / ppUsing internet speedtest : / ppVoIP Speed Test | 8x8 / ppAircalls VoIP Speed Test | Aircall / ppVoIP Speed Test : Check Your Network Reliability (getvoip.com) / pp3. Power Backup / ppA reliable power backup that could sustain a minimum of 8 hours (full shift) / ppExamples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough) / pp4. Internet Backup (Secondary internet) / ppJitter : below 10ms / ppLatency : below 160ms / ppUpload : minimum of 25mbps / ppDownload : minimum of 25mbps / ppstrongPower and Internet Backup is a MUST. / strong / p / div