DIRECTOR - INTERNAL COMMUNICATIONS & ENGAGEMENT

Overview

The Director of Internal Communications & Engagement is a senior leader and strategic advisor responsible for shaping the way our enterprise Team Member population understand, engage with, and activate our corporate strategy, culture, and brand. You will lead enterprise-wide communications, executive engagement, organizational change storytelling, people-engagement programming, and channel strategy—ensuring messaging is clear, inclusive, and aligned across all corporate functions. This role serves as a consistent brand voice for both internal and external communications,

You will partner closely with senior executives, Communications leadership, Brand Reputation, HR, Legal, IT, Marketing, People & Inclusion, and Business Units to activate employees around purpose, culture, inclusion, transformation initiatives, and business performance. You will also oversee communication governance, engagement measurement, and enterprise-wide campaigns that strengthen workforce connection and trust.

Responsibilities

This role requires exceptional strategic judgment, executive presence, operational rigor, and the ability to lead high‑performing teams in a complex, matrixed environment.

Primary Responsibilities:

• Own enterprise-level communication strategy for corporate initiatives, change programs, culture, and employee engagement.
• Architect and maintain the company-wide narrative, message architecture, and content governance.
• Lead long-range engagement planning and annual editorial calendar that aligns to strategic business cycles and cultural moments.
• Serve as strategic counselor to C-suite and senior leaders on communications, engagement, and organizational storytelling.
• Modernize leadership communication channels
• Lead enterprise engagement campaigns tied to culture, values, inclusion, well-being, recognition, and talent initiatives.
• Oversee employee listening insights and engagement measurements, ensuring strategies respond to workforce expectations and trends.
• Direct communication strategy for major organizational changes, including transformation programs and restructuring
• Build change communication playbooks, leader toolkits, and field activation strategies to drive adoption and understanding.
• Serve as senior advisor in crisis and sensitive-issue communications; lead cross-functional response with Legal, HR, Security, and PR.
• Oversee crisis readiness planning, scenario-based exercises, templates, and governance.
• Own enterprise communication channels, ensuring they are modern, accessible, intuitive, and aligned.
• Partner with IT to advance digital employee experience solutions.
• Lead, mentor, and develop a high-performing communications and engagement team with a culture of creativity, accountability, and collaboration.
• Manage budgets, vendor partnerships, and content-production workflows.
• Establish communication standards, accessibility guidelines, and global/local alignment frameworks.
• Develop enterprise communication dashboards and scorecards focused on reach, engagement, comprehension, sentiment, and behavioral outcomes.
• Use analytics and A/B testing to optimize content, channels, and engagement strategies.
• Provide insights to senior leadership on workforce sentiment and communication effectiveness.

Qualifications

EXPERIENCE, EDUCATION, AND SKILLS:

• 5-8+ years of progressive experience in Corporate Communications, Employee Communications, Public Affairs, or Internal Engagement within large, matrixed organizations.
• Experience leading communications strategy at the enterprise level, including executive visibility, employee engagement, and change management.
• Exceptional writing, storytelling, and messaging skills across audiences and channels.
• Proven track record guiding senior executives with confidence, discretion, and political acumen.
• Strong people leadership experience—developing teams, scaling processes, and managing cross-functional initiatives.
• Experience owning communication governance, crisis response, and complex change initiatives.
• Expertise with Microsoft 365, SharePoint/Viva, Adobe, Canva, analytics tools, and modern communication platforms.
• Bachelor’s degree required; Master’s Degree in Communications, Organizational Psychology, Journalism, Business, or related field strongly preferred.

Preferred

• Fortune 100 or large global company experience.
• Global communications experience managing localization and cultural nuance.
• Multi-lingual preferred, mastery of written English is required