Customer Service Associate

Customer Service Associate

Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication, administrative and coordinator functions to fully support patient care activities.

RESPONSIBILITIES

• Performs reception and communication duties to ensure all patient, visitor, physician, and staff needs are met in support of patient care, in a pleasant, courteous, and professional manner.
• Utilizes all computer and manual systems for patient scheduling, registration, transfer, tracking, ordering and charging supplies, and other appropriate applications.
• Receives, collates, processes, files, and otherwise appropriately maintains all patient medical records and functions relating to medical status and care, maintaining strict confidentiality at all times.
• Coordinates patient flow and processes to ensure patient is admitted and discharged within scheduled timeframe and with a maximum level of patient customer satisfaction.
• Compiles and completes recurrent census reports, presents data, maintains updated and revised logs, manuals, and reference material.
• Participates in educational activities to maintain and improve professional and technical development and increase skills, abilities, job knowledge, and competency.
• Performs other related duties as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

EXPERIENCE

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