Traffic Coordinator

Traffic Coordinator

The Coordinator works with various departments and individuals in the organization to ensure materials and resources flow through the company in a timely manner. The focus is to drive the efficiency of truck driver flow in the warehouse yard. This includes directing truck drivers to staging lanes, getting trucks to dock doors and checking drivers in for shipping and receiving to name a few. The Traffic Coordinator must have good planning, customer service and problem-solving skills with the ability to anticipate problems and develop a plan of action to prevent delays in the organization's workflow. Additionally, at times, the Coordinator may work in a fast paced and stressful situation when warehouse activity is high.

Essential Functions :

• Work in conjunction with the Customer Service department to schedule the delivery or pickup of customer products
• Monitor the flow of materials or resources through the process to ensure on time delivery and pickup
• Troubleshoot problems to make sure a project or process remains on schedule
• Influence schedules in various departments to ensure work is completed on time
• Monitor and confirm that a work process is progressing on schedule
• Monitor communication and work between departments
• Ensure the efficiency of warehouse dock door utilization
• Drive the flow of inventory as quickly and efficiently as possible in and out of the warehouse yard
• Ensure that loads get the proper seals or placards
• Verify driver loads and paperwork to ensure accuracy of shipping before product leaves the warehouse
• Check-in driver loads
• Receive and account for driver paperwork
• Input load information into company database
• Provide exceptional customer service when dealing with outside personnel and internal colleagues
• Maintain required documentation to ensure accurate, BOL's, Receipts and other Customer expectations
• Assist in completing all stage of services within the WMS
• Maintain databases (WMS, Excel, etc.) of daily activity
• Type information accurately into the computer system
• Ensure that drivers receive accurate paperwork and provide United required paperwork
• Help in resolving inventory problems
• Answer and communicate clearly and effectively
• Exercise patience and empathy when interacting with different guest personality types
• Other duties may be assigned

Competencies :

Technology :

This position requires the use of specific hardware and software. The Traffic Coordinator will utilize computer, phone and handheld radio systems to accomplish their daily tasks. In addition, the Coordinator will frequently use Microsoft Office, specifically Outlook, Word and Excel.

Work Environment :

This position works in an office setting. Working in close proximity with peers and daily foot traffic.

Required Education and Experience :

Preferred Education and Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger to type. The employee frequently is required to sit for long periods of time throughout the day. Stand, walk, stoop and reach for items such as files or books at, above or below desk level. Specific vision abilities required by this job include close vision, strenuous focus on a computer screen and ability to adjust focus. This position requires a person to hear and speak clearly to articulate work orders.

Quality Statement :

All employees play a pivotal role to ensure quality objectives happen at every level within the organization. Every employee is expected to improve each day, adhere to customer and regulatory requirements, and continuously strive to exceed company and customer expectations.

AAP / EEO Statement :

United Warehouse Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.