Admissions Representative

Admissions Representative

We are looking for a dedicated Admissions Representative to join our team in Minneapolis, Minnesota. In this role, you will play a key part in supporting the admissions and records operations of a higher education institution. This is a long-term contract position that requires adaptability, attention to detail, and a positive approach to change.

Responsibilities :

• Ensure the accurate and timely completion of production tasks, meeting daily and weekly departmental goals.
• Acquire a comprehensive understanding of key workflows and processes within the department.
• Cross-train on workflows outside your primary area to provide support across multiple functions.
• Address escalated issues and resolve applicant or learner concerns while contributing to systematic improvements.
• Provide training and act as a subject matter expert for staff, collaborating with internal stakeholders to enhance processes.
• Partner with various departments to identify and implement process improvements that optimize the learner and staff experience.
• Participate in quality assurance activities to identify areas for improvement and enhance overall performance.
• Maintain accurate knowledge management systems and documentation to support departmental operations.
• Contribute to continuous improvement projects aimed at reducing inefficiencies and improving cycle times.
• Engage in development activities to build skills in leadership, operations management, and problem-solving.

Requirements :