Customer Support Specialist

We are looking for a Customer Support Specialist who will serve as the primary point of contact for client inquiries and service needs. This role is essential in maintaining strong client relationships ensuring seamless communication and supporting internal teams to deliver the highest standards of service. The ideal candidate is detail-oriented proactive and committed to providing thoughtful and effective solutions.

Responsibilities

Respond to client inquiries with professionalism and accuracy.

Assist customers by providing clear guidance resolving issues and ensuring a positive experience.

Coordinate with internal departments to address client requests in a timely manner.

Maintain organized records of communication and follow-up actions.

Identify opportunities to improve processes and enhance the client journey.

Uphold the companys service standards and contribute to a culture of excellence.

Qualifications :

Strong communication and interpersonal skills.

Ability to manage multiple tasks with attention to detail and efficiency.

Problem-solving mindset with a customer-focused approach.

Professional demeanor and commitment to high-quality service.

Ability to work independently and collaboratively within a team environment.

Organizational skills and the ability to handle confidential information with discretion.

Additional Information :

Competitive salary within the range of $53k-$57k.

Career growth opportunities within a rapidly expanding branding agency.

Supportive and collaborative work environment.

Opportunities for professional development and skill enhancement.

Stable full-time position with long-term potential.

Remote Work : No

Employment Type : Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1