Front Desk Representative - Upscale Pet Salon and Boutique

Benefits:

• Employee discounts
• Free uniforms
• Training & development

Petbar League City is expanding!
Are you a pet lover with a passion for customer service? If so, wed like to hear from you! We are seeking an outgoing and organized individual to be our Front Desk Representative.

As a Front Desk Representative, you're the key to unlocking the value of total pet care experience. As you help clients understand the benefits of regular pet care; convert guests into members; and maximize the positive impact of in-location services through retail sales, you're a critical part of helping pets feel their best.

At petbar League City you'll find a culture of care that inspires you to be your best, building excellent customer experiences from the inside out.

What well accomplish together:
As a Front Desk Representative, your responsibilities revolve around providing excellent services to members and guests and generally ensure that petbar is a welcoming place. These include:
Answering phone calls and texts.
Setting appointments, checking members and guests in and out for appointments and taking payments.
Greeting members and guests upon arrival.
Promoting the Bath & Brush membership program.
Keeping management apprised of member concerns and following policies, procedures and direction.
Accepting constructive criticism in a positive manner and using it as a learning tool.
Upholding the petbar brand's core values of optimism, gratitude, excellence, consistency and empathy.
Staying updated on promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Interact with and lead bathers on daily tasks.
Assisting self-wash guests with bathing.
Keeping the front desk area, lobby and self-service wash area clean and sanitized and prep tubs and rooms for the next guest, as well as all common areas (lobby and employee spaces).
Work alongside the rest of the staff to maintain the overall cleanness of petbar.

Requirements:
Reliable, punctual, and dependable
Must perform well in a high-energy, fast-paced environment and work well individually and in a team environment.
Must be able to multitask and manage time with or without supervision and be organized.
Smiling face! Attitude is most important in this role.
Passion for animals, sales and cleaning!
Confident, safe and gentle handling of dogs of all sizes and temperaments
Superior customer service skills (prompt, courteous, professional)
Professional and neat appearance in compliance with petbars dress code
Must feel comfortable working in a loud environment
Reliable transportation
Ability to stand for 6-8 hour shifts as well as lift up to 50 pounds
Experience in animal care or handling.
Availability around the holidays is required as they are our busiest times of the year.
Must be comfortable using and learning computer software

Hours worked per week are based on business volume and demand. We are open Monday-Friday 9AM-6PM and Saturday 10AM-6PM.