Talent.com
Customer Care Representative
Customer Care RepresentativeNational Jewish Health • Glendale, Colorado, United States, 80246
Customer Care Representative

Customer Care Representative

National Jewish Health • Glendale, Colorado, United States, 80246
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

WORK FROM HOME – FULL TIME

National Jewish Health – Tobacco Cessation Program

  • Remote positions with our team are currently available for candidates located in

CO, TX, WI, AZ, CA, IL, FL, HI, and NY.

Position Summary

The Customer Care Representative is the first point of contact for Health Initiative Programs. This position obtains participant details to verify eligibility and provide program information to callers wanting to quit tobacco.

Essential Duties

  • Completes an intake questionnaire with participants to verify program eligibility. Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines.
  • Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation. Assists participants to help determine participant’s goals, readiness to change, and supports the behavior change.
  • Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills.
  • Maintains call center metrics and individual performance standards.

    • Other Duties

  • None

    • Competencies

  • Accountability : Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  • Attention to Detail : Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Customer Focus : Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
  • Decision Making : Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  • Informing and Communicating : Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

    • Supervisory or Managerial Responsibility

    None

    Travel

    None

    Core Values

  • Be available to work as scheduled and report to work on time.
  • Be willing to accept supervision and work well with others.
  • Be well groomed, appropriately for your role and wear ID Badge visibly.
  • Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  • Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
  • Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  • Wears appropriate PPE as outlined by the infection control policies and procedures.
  • Demonstrates compliance with all state, federal and all other regulatory agency requirements.

    • Minimum Qualifications

  • Education : High School Diploma or equivalent required.
  • Work Experience : A minimum of two (2) years experience in a customer service position required. Customer service experience in a health care or call center environment preferred.
  • Special Training, Certification or Licensure : Fluent in English and Spanish preferred.

    • Salary Range : Salary for this position is set at $20.00 / hour. Candidates who are bilingual speaking Spanish will receive an additional $1.00 / hour lanugage differential.

    Benefits

    At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

  • Comprehensive Medical Coverage : Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
  • Paid Time Off : Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
  • Dental & Vision Plans : Coverage effective the first of the month after hire.
  • Retirement Savings : 403(b) plan with employer contributions after two years.
  • Wellness Incentives : Earn up to $200 annually for preventive health activities.
  • Tuition Reimbursement : Up to $5,250 annually for full-time and part-time employees.
  • Child Care Assistance : Childcare Flex Spending Account (FSA) with annual employer contribution.
  • Loan Forgiveness : Public Service Loan Forgiveness (PSLF) eligible employer.
  • Disability & Life Insurance : Employer-paid plans and optional buy-up choices.
  • Voluntary Benefits : Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
  • Exclusive Discounts : Savings on local services, insurance, and RTD bus passes.

    • PIb0d4d31c84cf-30511-39084709

    [job_alerts.create_a_job]

    Customer Care Representative • Glendale, Colorado, United States, 80246

    [internal_linking.related_jobs]
    Customer Service Representative

    Customer Service Representative

    Circle K • Denver, CO, US
    [job_card.full_time]
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Castle Rock, Colorado
    [filters.remote]
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career Solutions • Castle Rock, Colorado
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Care Specialist

    Customer Care Specialist

    Pinnacle Partners Management • Denver, CO, US
    [job_card.full_time]
    Pinnacle Partners Management, Inc.Denver’s most reliable residential internet.In this Customer Care Specialist role, you'll have the keys to anything Quantum Fiber, allowing the Customer Care Speci...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Customer Service Representative

    Customer Service Representative

    AlgaeCal • Denver, CO, US
    [job_card.full_time]
    If you like helping people, and you want to feel supported in your work this is the opportunity for you.Every day, concerned people call the AlgaeCal helpline. They've just had bad news about their...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Healthcare Sales Representative

    Healthcare Sales Representative

    InnovAge • Denver, CO, US
    [job_card.full_time]
    Experienced Healthcare-Centric Salespeople Needed.Experienced healthcare-centric salespeople to channel their passionate, results-driven approach to expand our programs reach.Self-starters with exp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Tier 3 Customer Service Representative

    Tier 3 Customer Service Representative

    Homepage Viega Group • Broomfield, Colorado, USA
    [job_card.full_time]
    The Customer Service Specialist plays a vital role in delivering an exceptional experience for Viegas customers by serving as the primary point of contact for inquiries orders and service needs.Thi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Retail Representative

    Retail Representative

    SAS Retail Services • Castle Rock, CO, US
    [job_card.full_time]
    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Care Associate

    Remote Customer Care Associate

    TurboTax • Commerce City, Colorado
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Customer Care Representative

    Customer Care Representative

    Morphius Corp • Denver, CO, US
    [job_card.full_time]
    We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely.We work in conju...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Earn 19 plus per Hour - (Remote) Customer Service Representative

    Earn 19 plus per Hour - (Remote) Customer Service Representative

    NoGigiddy • Denver, CO, United States
    [job_card.full_time]
    Remote Customer Service Position Available - Earn $19 / hour or More, No Degree Necessary!.Are you passionate about helping people and excel in solving problems? Join our vibrant team as a remote cus...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Customer Service Representative - CSR

    Customer Service Representative - CSR

    To the T Plumbing and Heating, LLC • Denver, CO, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    The role blends customer-facing work with administrative support in a fast-paced, fun, family-oriented environment.Founded in 2005, To the T Plumbing & Heating, LLC is a family-owned and operat...[show_more]
    [last_updated.last_updated_30]
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Castle Rock, Colorado
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Cath Lab Technologist - $3,002 per week

    Travel Cath Lab Technologist - $3,002 per week

    Host Healthcare • Castle Rock, CO, United States
    [job_card.full_time]
    Host Healthcare is seeking a travel Cath Lab Technologist for a travel job in Castle Rock, Colorado.Job Description & Requirements. Host Healthcare Job ID #a1fVJ0000074If3YAE.Pay package is based on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Phone Support (Health Care)

    Customer Service Phone Support (Health Care)

    NeoWork • Denver, CO, US
    [job_card.full_time]
    Customer Service Phone Support Specialist.NeoWork is looking for a dedicated and customer-focused Customer Service Phone Support Specialist to join our remote support team.If you have excellent com...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Call Center - Inbound Customer Care

    Call Center - Inbound Customer Care

    Kyyba • Denver, CO, US
    [job_card.full_time]
    Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.Documents, tracks and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Representative

    Customer Support Representative

    VirtualVocations • Littleton, Colorado, United States
    [job_card.full_time]
    A company is looking for a Customer Support Representative to manage client and vendor account inquiries and resolve service issues. Key Responsibilities Respond to incoming service-related issues...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Customer Support Representative

    Technical Customer Support Representative

    Maxar Technologies • Westminster, CO, US
    [job_card.permanent]
    Technical Customer Support Representative.Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate whats happening now and shape whats coming next....[show_more]
    [last_updated.last_updated_variable_days] • [promoted]