Talent.com
Senior Operations Manager, ICQA
Senior Operations Manager, ICQAStord • Las Vegas, NV, US
Senior Operations Manager, ICQA

Senior Operations Manager, ICQA

Stord • Las Vegas, NV, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Senior Operations Manager ICQA

The Senior Operations Manager ICQA will lead regional execution of Stord's network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink performance, and audit adherence across multiple facilities in their assigned region.

Key Responsibilities :

  • Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned region.
  • Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
  • Lead deployment of ICQA tools, training matrices, and network-standard reporting.
  • Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy.

Performance & Metrics :

  • Own regional metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates.
  • Review daily / weekly data to identify trends, high-risk areas, and performance drift.
  • Conduct weekly reviews with site ICQA and Site Leads to drive continuous improvement and accountability.

    • Compliance & Governance :

  • Ensure compliance with GMP, GDP, and customer-specific quality requirements.
  • Support execution of CAPA, audit responses, and inventory-related escalations.
  • Maintain proper segregation of duties between ICQA and Operations to preserve inventory integrity.

    • People Leadership :

  • Directly manage and develop site-level ICQA Managers or Supervisors across the region.
  • Create a culture of accuracy, accountability, and proactive problem-solving.
  • Partner with HR and Ops Directors to forecast staffing, training, and succession planning.

    • Continuous Improvement :

  • Collaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting.
  • Identify opportunities for system enhancements and automation to improve audit speed and inventory accuracy.
  • Support root cause analysis and CAPA implementation to address errors and control gaps.

    • Qualifications :

  • Bachelor's degree in Operations, Supply Chain, Business, or related field.
  • 58 years of experience in fulfillment, logistics, or warehouse operations with a focus on inventory control or quality assurance.
  • Proven success managing multi-site operations within a 3PL, retail, or eCommerce network.
  • Strong knowledge of WMS, data analysis, and continuous improvement methodologies (Lean / Six Sigma preferred).
  • Excellent communication, leadership, and cross-functional collaboration skills.
  • Willingness to travel 50 70% to assigned regional sites.
    • [job_alerts.create_a_job]

    Operation Manager • Las Vegas, NV, US

    [internal_linking.related_jobs]
    Senior Technical Account Manager

    Senior Technical Account Manager

    Relativity • Las Vegas, NV, United States
    [job_card.full_time]
    The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Operations

    Director of Operations

    Syneos Health / inVentiv Health Commercial LLC • Las Vegas, NV, United States
    [job_card.full_time]
    Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    DIRECTOR - SLOT OPERATIONS

    DIRECTOR - SLOT OPERATIONS

    Plaza Hotel & Casino LLC • Las Vegas, NV, US
    [job_card.full_time]
    Under the direction of the General Manager, supervise, administer, and coordinate all Casino Slot Operations.Manage and perform responsibilities in accordance with all PlayLV’s Company standa...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager, Operations Escrow - US Based Remote

    Manager, Operations Escrow - US Based Remote

    Nevada Staffing • Las Vegas, NV, US
    [filters.remote]
    [job_card.full_time]
    Recruit, select, and manage talent.Foster a culture of teamwork, customer service, and continuous improvement.Develop leadership skills in Supervisors. Ensure adequate resources to meet service expe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager of POS and Retail Store Systems

    Senior Manager of POS and Retail Store Systems

    WHSmith North America • Las Vegas, NV, US
    [job_card.full_time]
    Senior Manager of Store Systems Engineering.POS, payment systems, and hardware / software solutions.A critical aspect of this role is engineering solutions to stage POS systems.Another critical aspec...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Internal Audit - SOX Senior Manager

    Internal Audit - SOX Senior Manager

    Coinbase • Las Vegas, Nevada, United States
    [filters.remote]
    [job_card.full_time]
    Ready to be pushed beyond what you think you’re capable of?.At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Diver

    Diver

    US Navy • Henderson, Nevada, United States
    [job_card.part_time]
    Navy Divers go where few can-into the depths of the sea to execute critical underwater operations that keep the Navy moving and missions on track. From salvaging sunken wreckage and repairing ships ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Program Manager, Weapons

    Program Manager, Weapons

    TechSource • North Las Vegas, NV, United States
    [job_card.full_time]
    TechSource is a mission-focused goverment contracting company supporting national security programs across the nation with over 500 employees and contractors. We provide advanced science, engineerin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Director II- Large Enterprise

    Account Director II- Large Enterprise

    Lumen Technologies • Henderson, NV, United States
    [job_card.full_time]
    We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly.Together, we are building a culture and company from the people up - committed to t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Data Center Operations Systems Senior Director

    Data Center Operations Systems Senior Director

    Jobot • Las Vegas, NV, US
    [job_card.full_time]
    Wanted : Data Center Operations Systems Senior Director with 5+ years of management experience in production, facilities, electrical, or mechanical environments. This Jobot Job is hosted by : Stephen ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. Operations Manager

    Sr. Operations Manager

    Las Vegas Staffing • Las Vegas, NV, US
    [job_card.full_time]
    Operations Managers are responsible for all budgetary, people development and operations objectives.Operations Manager is responsible for all aspects of operation or functions at the site.Additiona...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Project Manager, Operations (Central / West Region)

    Project Manager, Operations (Central / West Region)

    American Oncology Management Company • Las Vegas, NV, United States
    [job_card.full_time]
    Join American Oncology Network as we continue to grow!.While this is a remote position, preference will be given to candidates located in the Central or Western regions of the United States.The Ope...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Empowered Operations

    Director of Empowered Operations

    Mothership Coffee • Las Vegas, NV, US
    [job_card.full_time]
    Do you feel your leadership potential has been boxed in by small thinking?.Are you ready to lead with purpose, build culture at scale, and create systems that multiply impact?.Do you believe that g...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Medical Device Sales Associate Territory Account Manager

    Medical Device Sales Associate Territory Account Manager

    Tactile Medical • Henderson, NV, United States
    [job_card.full_time]
    Associate Territory Account Manager's.Tactile Medical devices and educating physicians, clinicians and patients on our medical devices that are clinically. Conducts full-cycle consultative sales (pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Franchise Operations Specialist

    Franchise Operations Specialist

    Midas International • Las Vegas, NV, US
    [job_card.full_time]
    The Franchise Operations Specialist (FOS) will work closely in partnership with Franchise Business Consultants (FBC) and Division Vice President (DVP) to actively provide operational support to fra...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Flagship Operations Director

    Flagship Operations Director

    Museum of Ice Cream • Las Vegas, NV, US
    [job_card.full_time]
    Museum of Ice Cream transforms spaces into imaginative, interactive experiences where connection, creativity, and joy take center stage. With ice cream as our playful medium, we design immersive wor...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Assistant Store Manager

    Senior Assistant Store Manager

    Spencer's • Henderson, NV, US
    [job_card.full_time]
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / Vision Plans, Employe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Operations

    Director of Operations

    Targeted Talent • Las Vegas, NV, US
    [job_card.full_time]
    The Director of Operations will plan and oversee the daily operations of the organization to ensure goals and objectives are achieved. Organize and oversee the schedules and work of assigned staff.C...[show_more]
    [last_updated.last_updated_30] • [promoted]