Patient Services Case Manager

Job Description

Job Description

Who we are…

Nuvation Bio is a biopharmaceutical company tackling some of the greatest unmet needs in oncology by developing differentiated and novel therapeutic candidates. Our vision is to significantly change the practice of oncology by developing medicines that provide truly meaningful improvements in quality of life and survival for people with cancer.

What you’ll be doing

Nuvation Bio is looking for a talented and highly motivated Case Manager to support the NuvationConnect Patient Support Program. The Case Manager works in a highly visible, strong team environment to provide exceptional customer service on all levels (internally and externally). Specifically, educate / update Oncology Account Managers / Field Sales, National Account Directors (NADs), Specialty Pharmacy partners, patients / caregivers and Healthcare Providers (HCPs), interpreting their specific needs and providing friendly, professional, and well-informed answers to their questions. The Case Manager will work with insurance companies to understand and manage all steps required to gain access to therapy. The role will assist the Oncology Nurse Advocates at the Hub maintain relationships with patients, caregivers and physicians to ensure ongoing compliance with therapy. This individual will report to the Senior Director of Patient Services.

You will be responsible for…

• Work closely with patients, care partners, HCPs and insurance carriers throughout the patient journey to reduce / remove barriers to access therapy
• Proactively review all active patient cases to increase time-to-fill opportunities
• Facilitate frequent calls with HUB, NADs, Field Sales, and Specialty Pharmacy Partners to understand patient journey and access to therapy status
• Triage, troubleshoot and resolve initial and on-going reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems)
• Acts as the liaison with office personnel and insurance companies to resolve complex coverage issues
• Partner with Commercial Operations and Data Analytics to proactively identify and assess trends.
• Serve as the liaison between the HUB and all Nuvation Bio internal teams (ex : Field Sales, NADs, etc.)
• Communicate with internal and external partners to ensure seamless case coordination and patient access to therapy
• Communicate with key medical practice accounts, field sales representatives and Specialty Pharmacy vendor(s) regarding the status of cases
• Ensure all actions, and those of his / her team both internally and through vendors working on our behalf, are compliant with all laws, regulations and policies and demonstrate Nuvation Bio values
• Work cross-functionally with NAD team on complex payer issues and HCP outreach opportunities

What Knowledge & Experience you'll bring to us...

Behavioral skills to be successful...

What we have for you!

The base pay offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, experience, and location among other factors. Our full-time regular positions also include an annual performance-based bonus and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and / or other benefits, depending on the level and position offered.

Disclaimer

Nuvation Bio, Inc. is an equal opportunity employer, and, in accordance with applicable federal, state, and / or local law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by the law.

This job description reflects the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nothing restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Note to all external Recruiters & Staffing Agencies

All of our open positions are managed by our Talent Acquisition department. Any resumes submitted through the website or directly by recruiters or staffing agencies in advance of an executed agreement with Nuvation Bio, Inc., will be considered unsolicited and the company will not be responsible for any related fees. Resumes sent directly to employees or hiring managers will also not be accepted as referrals.