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Case Management
Case ManagementSynergy • West Chester, PA, US
Case Management

Case Management

Synergy • West Chester, PA, US
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  • [job_card.full_time]
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Job Description

Job Description

Salary : $18.00-$24.00 hrly

Position Summary :

Located in our West Chester, PA campus, the Case Manager will play a pivotal role in guiding clients through Synergys Program & supporting goal planning and goal execution. Critical to this role will be relationship building, and a professional, humble approach. This role reports to the Case Management Manager and will work closely with Primary Therapists, Recovery Care Coordinators, and the Client Needs Specialist.

Job Responsibilities :

Case Management Sessions

Session Facilitation & Goal Setting

  • Conduct 60-minute weekly

meetings with clients to cover the following topics : daily living and wellness, 12-step engagement, relationships, work / school, budgeting.

  • Create strategic SMART goals with each client to support their growth in key aspects of their experience at Synergy in alignment with their clinical work.

    • Administrative Support

    Documentation & Collaboration

  • Update and maintain

    • relevant client information according to standard company practices

  • Collaborate with each clients direct care team to resolve problems quickly and effectively appropriately consulting with and informing necessary stakeholders.

    • Team Meetings & Supervision

  • Attendweekly team meetings including the all-team, Program and Clinical staff meeting, Case Management Supervision meeting, and Management meeting.
  • Participate inweekly 1-on-1 meetingswith the CM manager to review work quality and receive direction and support related to the responsibilities of the job.

    • Scheduling

  • Schedule sessions strategically around clinical, program, and client obligations to support clients in having a routine case management experience.

    • Culture / Boundaries

    Trauma-Informed Care (T.I.C.)

  • Understand and apply Trauma-Informed Care principles in all interactions with clients and staff.
  • Promote a safe, respectful, and supportive environment that empowers client recovery.

    • Boundaries

  • Maintain professional boundaries with clients at all times.
  • Model consistent, ethical, and respectful behavior that reflects program and recovery values.
  • Uphold confidentiality and avoid dual relationships.

    • Qualifications :

  • Minimum of 1 year of experience in substance use treatment or related field (Preferred).
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
  • Strong leadership and supervisory skills, with the ability to effectively engage with clients, staff, and external stakeholders.
  • Proven ability to manage crises effectively and provide support.
  • Dedication to the mission and values of Synergy.
  • Valid drivers license.
  • Living example of the life we support our clients to earn.
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    Case Management • West Chester, PA, US

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