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Food Hall Crew Member
Food Hall Crew MemberEastern Edge Food Hall • Cambridge, MA, US
Food Hall Crew Member

Food Hall Crew Member

Eastern Edge Food Hall • Cambridge, MA, US
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  • [job_card.full_time]
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Job Description

Job Description

About Eastern Edge Food Hall

Eastern Edge Food Hall is a vibrant gathering place in the heart of Cambridge, MA, designed to elevate the city's culinary landscape and serve as a hub for students, professionals, families, and neighbors. The food hall brings together multiple vendors who offer thoughtfully prepared dishes, unique concepts, and a collaborative energy that celebrates community and creativity.

More than a dining destination, Eastern Edge Food Hall is a space built on hospitality, connection, and clean, well-maintained shared environments. The Food Hall Supervisor plays a central role in upholding these standards, ensuring that guests experience a warm, organized, and impeccably clean atmosphere throughout their visit.

Position Overview

The Eastern Edge Crew Member plays a critical role in ensuring the food hall remains clean, welcoming, and guest-ready at all times. Crew Members support the overall guest experience through friendly, individualized service, table attending, cleaning, general upkeep, and assisting with food hall operations as needed.

Crew Members may support vendor partners when appropriate, answer guest questions, maintain cleanliness across all shared spaces, and uphold Eastern Edge and Ithaka Hospitality Partners standards of excellence. This position represents Eastern Edge Food Hall with professionalism, hospitality, and a guest-first mindset.

Essential Duties & Responsibilities

Guest Service

  • Provide warm, friendly, and attentive service to all guests in the food hall.
  • Assist guests with seating, directional questions, accessibility needs, and general inquiries.
  • Offer proactive hospitality by anticipating guest needs.
  • Address minor guest concerns with professionalism and escalate when necessary.

Cleanliness & Table Attending

  • Maintain the cleanliness of all dining and common areas, including wiping tables, resetting seating, managing trash and recycling stations, and ensuring walkways remain clean and safe.
  • Perform continuous walkthroughs to remove debris, trays, and clutter.
  • Support dishwashing, bussing, and general cleaning duties as required.
  • Follow all sanitation practices, standards, and regulations during cleaning and food hall operations.

    • Operational Support

  • Maintain cleanliness of vendor-adjacent spaces, beverage stations, condiment areas, and general service zones.
  • Replenish supplies such as napkins, flatware, cups, cleaning products, and guest-facing amenities.
  • Provide lateral service to support operational needs, as directed by the Food Hall GM.
  • Rotate products according to FIFO guidelines.
  • Follow all health, state sanitation laws, and IHP standards.
  • Clean, sanitize, and maintain all equipment in work areas.
  • Immediately report any safety concerns or equipment issues to leadership.

    • Supportive Functions

  • Crew Members may be asked to perform the following based on food hall needs :
  • Assist with deep cleaning projects, special events, and setup tasks.
  • Remove trash, replace liners, and manage recycling stations.
  • Restock and rotate food hall supplies.
  • Provide simple running or cleaning support to vendor teams (as approved by GM).

    • Abilities

  • Oral Comprehension & Expression : Communicate clearly with guests, coworkers, and management.
  • Problem Sensitivity : Recognize when something requires attention or may become an issue.
  • Deductive Reasoning : Apply service, sanitation, and safety rules to daily tasks.
  • Accuracy & Presentation : Follow plating guidelines when assisting.
  • Calm Under Pressure : Maintain composure during peak guest periods.
  • Multitasking : Manage several responsibilities efficiently.
  • Attention to Detail : Maintain cleanliness, organization, and proper rotation of products.

    • Knowledge Requirements

  • Guest Service Principles : Understanding of service quality, guest needs, and satisfaction.
  • Food Production Basics : Familiarity with light food handling and presentation.
  • Sanitation Standards : Knowledge of food safety, chemicals, and cleaning protocols.
  • Basic Math & POS Competency : Ability to handle money and operate basic POS systems (as needed)
  • Food Handling Certificate (or ability to obtain).

    • Skills

  • Coordination : Adjust actions to support guests and coworkers.
  • Speaking : Communicate effectively with diverse individuals.
  • Social Perceptiveness : Recognize guest cues and respond appropriately.
  • Team Collaboration : Actively support team members and leadership.

    • Work Activities

  • Training Support : Assist in onboarding and guiding new crew members
  • Decision-Making : Identify operational needs and communicate solutions.
  • Coaching Support : Help reinforce training standards and best practices.
  • Communication : Provide timely updates to the Food Hall GM on issues or needs.

    • Working Conditions

  • Ability to stand for long periods.
  • Ability to lift and carry up to 50 lbs.
  • Frequent walking, bending, reaching, and movement throughout the food hall.
  • Fast-paced environment with continuous guest interaction.
  • Flexibility to work nights, weekends, and holidays.

    • An Equal Opportunity Employer

    We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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