Area Manager

Small Door is membership-based veterinary care designed with human standards that is better for pets pet parents and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care 24 / 7 telemedicine and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattans West Village in 2019 and have quickly expanded across the East Coast. Small Door now operates in New York City Boston Washington DC Maryland and Virginia with continued expansion plans in 2026.

The Area Operations Manager is a key field leader responsible for driving performance consistency and talent development across multiple Small Door practices. This role combines hands-on coaching with strategic operational oversight to ensure every hospital runs smoothly delivers a best-in-class member experience and develops strong local leadership.

In this role youll mentor Practice Managers optimize daily operations and ensure each practice is meeting financial service and clinical partnership standards. Youll serve as a critical connector between HQ and the field translating insights into scalable on-brand execution.

This role is expected to be based out of our New York City and Boston practice locations. Travel will be required and expected travel accommodations provided by Small Door.

What youll do

• Lead & Develop Practice Managers

Recruit onboard coach and develop PMs into strong independent operators

Ensure every practice runs consistently and on brand

Support PMs in managing staffing models and labor to demand

Assist with hiring onboarding and training

Work closely with HQ (People Clinical Inventory Marketing Finance) on launches rollouts and process improvements

Who You Are

What youll get

New York Pay Range

$100000 - $150000 USD

Small Door is proudly committed to creating a diverse inclusive and equitable workplace. We encourage qualified applicants of every background ability and life experience to apply to appropriate employment opportunities.

Required Experience :

Manager

Key Skills

Sales Experience,Direct Sales,retail Experience,Hospitality Experience,Management Experience,Process Improvement,Outside Sales,Team Management,Kaizen,Leadership Experience,Public Speaking,Supervising Experience

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 100000 - 150000