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Quality Assurance Specialist
Quality Assurance SpecialistConcorde Career Colleges • Overland Park, KS, US
Quality Assurance Specialist

Quality Assurance Specialist

Concorde Career Colleges • Overland Park, KS, US
[job_card.variable_hours_ago]
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  • [job_card.full_time]
[job_card.job_description]

Quality Assurance File Reviewer

To complete quality assurance by performing file reviews for assigned campuses and areas to ensure compliance in Financial Aid packaging, Return to Title IV and Refund calculations, and VA Benefit Administration. All Concorde associates are required to display professionalism and uphold Concorde's Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

Salary Range :

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following benefits you'll love :

  • Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you and your immediate family offered at UTI and Concorde campuses
  • Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)
  • Retirement Matching : 50% match on the first 6% of your contributions after 90 days
  • Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
  • Competitive Insurance : Health, vision, and dental coverage for you and your dependents
  • Pet Insurance : Competitive coverage for your furry family members through ASPCA
  • Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment

Responsibilities

  • Complete file reviews for new, continuing, re-entry, withdrawn, and graduate students
  • Items to be reviewed include, but are not limited to, verification, C-codes, professional judgements, packaging, Return to Title IV and refund calculations, and VA Certification
  • Track and maintain accuracy performance of R2T4 Specialists and VA Specialists
  • Prepare reports for management and campus leaders showing accuracy performance, highlighting errors of strength and where deficiencies are present
  • Suggest training topics to Campus Support Center Financial Aid Director based on error trends
  • Submit monthly reports to Internal Auditor and General Council of items reviewed, highlighting any problem areas that need to be followed up on
  • Understand and comply with applicable Federal regulations / procedures per the annual Federal Student Aid Handbook and Federal and State Regulations
  • Other duties as assigned

    • Qualifications

    Education / Experience

  • Associate's degree general, business or related field (required); and five (5) years of experience in Financial Aid (required) -or-
  • Seven (7) years of experience in Financial Aid (required)
  • Bachelor's degree (preferred)
  • R2T4 experience (required)
  • Packing in a non-term, clock to credit hour environment (required)
  • VA experience (preferred)
  • Must not currently be in default on any federal student loans or go into default on any federal student loans while employed

    • Skills

  • Able and willing to :

    • Communicate, think, learn, and reason

  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and / or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
  • Ability to use good judgment, problem-solving and decision-making skills
  • Ability to maintain confidentiality and manage sensitive information with discretion
  • Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
  • Ability to gain, understand and apply information and data as it relates essential functions of the position
  • Ability to foster long-term relationships with stakeholders

    • Work Environment

  • Work is performed indoors in a climate-controlled environment when on site at assigned company location
  • This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation
  • No travel required
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