Client Service Manager

Essential Job Functions

• Develops client service policies and procedures to ensure consistent client service and
• satisfaction.
• Troubleshoots and resolves nonroutine client complaints.
• Resolves major problems with orders delivery dates or service.
• Establishes goals and metrics for the client service function and measures the teams
• performance.
• Tracks client complaints or inquiries and recommends changes to improve client satisfaction.
• May directly handle more complex inquiries or inquiries from critical clients.
• Other duties as assigned

Other Skills & Abilities

Physical Requirements

Education & Experience

CERTIFICATIONS AND LICENSES

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer :

Come join the leader in logistics and take your career in the right direction.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information : benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administrations mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Department / Functional Area : Client Services

Experience : years

Vacancy : 1