Customer Service Representative (Online Cannabis Dispensary)Treantly • San Francisco, CA, US
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Customer Service Representative (Online Cannabis Dispensary)
Treantly • San Francisco, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Supportive Team Member
Join a supportive team helping customers with their online orders and product questions. We provide clear SOPs, hands-on training, and steady shifts so you can do your best work.
Tasks :
- Help customers via chat, email, and phone with orders, delivery updates, and simple product questions.
- Check IDs for age verification using our approved tools (we'll train you).
- Update orders (edits, cancellations, substitutions) and follow up on shipping / delivery issues.
- Track each conversation with clean notes and tags so teammates can follow the story.
- Work closely with our fulfillment and inventory teams to resolve issues quickly.
- Share common customer pain points so we can improve our pages, FAQs, and policies.
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Customer Service Representative • San Francisco, CA, US
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