Ecommerce Operations Senior Manager - Octopus by RTG

Hyperone Digital Business Fulfilment And Delivery Manager

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

Responsible for overseeing Hyperone's Digital Business Fulfilment and Delivery, managing the end-to-end operations across multiple functions. This includes operations planning, quality control, demand planning, store operations, inventory management, fulfilment, and last-mile delivery to ensure efficient and seamless digital operations. Leads a structure of 10 direct reports and a total team of 200+ members, driving operational excellence and continuous process improvement. Plays a key role in aligning operational performance with the company's digital growth strategy and customer satisfaction goals.

Job Responsibilities

• Set Operations strategy for Hyperone digital business for superb customer experience enabling overall business growth
• Envision & Enable his / her operations team team to deliver annual compelling operations results
• Achieve annual cost saving targets through innovation, digitization & automation
• Keep OOS to minimal to enable business growth and customers' satisfaction
• Deliver the service level (on time delivery) agreed with Hyperone's digital business steering committee
• Increase fulfilment rate MoM as per agreed targets
• Lower cancellation rate MoM as per agreed targets related operations
• Agree on annual rebates / incentive programs with top vendors to enhance gross margin through annual contracts
• Collaborate with Ecom commercial team to enable better operations planning
• Develop and maintain quality standards through SOPs across all fulfilment centers and their related last miles
• Reviewing P&L on monthly basis and find opportunities for growth whether through new revenue streams, or less COGs
• Reporting to E-commerce Director on monthly & quarterly basis detailed business results VS budgets and develop mitigation plans (if needed)