Sr. Manager, QSS Disaster Recovery & Insurance Claim Management

Description

POSITION DESCRIPTION :

Qcells Service Solutions(‘QSS’) is a residential solar asset operation and maintenance service company powered by Qcells. QSS set up a design standard and installation guide for EnFin TPO and provide a specialized Quality assurance review service. QSS monitors all assets proactively to resolve any issue, so that maximizes homeowner experience and capital investor’s value.

The QSS Disaster Recovery & Insurance Claim Manager is responsible for leading all aspects of disaster response, damage assessment, insurance claim management, and restoration coordination for the company’s distributed solar asset portfolio. This role ensures timely and effective recovery of affected systems, minimizes downtime, maximizes claim recoveries, and maintains strong relationships with insurance carriers, adjusters, restoration vendors, and internal stakeholders. The ideal candidate will have a strong background in property insurance, customer communication, claim process, with proven experience in the solar, utilities, or related industries.

Third-Party Ownership (TPO) represents one of the fastest-growing segments of the solar industry, driven by rising interest rates and the Inflation Reduction Act. Qcells is strategically positioned to capitalize on this opportunity through its domestic content tax credit advantages, strong dealer relationships, and robust point-of-sale financing platform.

This position reports to the Head of QSS Post-PTO and Services, or other personnel designated by the President of the Company.

RESPONSIBILITIES

• Oversee response protocols for natural disasters, severe weather events, and other catastrophic incidents affecting residential solar assets.
• Coordinate with operations, asset management, and field service teams to assess and document system damages.
• Prioritize and manage recovery timelines to ensure safe and efficient restoration of affected sites.
• Develop and maintain a comprehensive disaster recovery plan for all TPO assets.
• Lead the end-to-end insurance claim process — from initial notification to final settlement — for property, liability, and business interruption claims.
• Prepare, review, and submit documentation, including photos, reports, repair estimates, and invoices.
• Negotiate with insurance adjusters to ensure fair claim outcomes and maximize recoveries.
• Maintain accurate claim logs, timelines, and communication records.
• Engage with original installers, O&M providers, restoration vendors, and insurers to coordinate inspections and repairs.
• Ensure all parties comply with company safety, quality, and performance standards.
• Collaborate with Asset Management, Finance, and Legal teams on cost allocations, claim audits, and financial recoveries.
• Monitor and report on risk exposure trends across the portfolio (e.g. hurricane, fire zones).
• Ensure insurance coverage is aligned with asset risk profiles and lender requirements.
• Support annual insurance renewals with loss history, claim data, and exposure reports.
• Lead post-incident root cause analyses and implement mitigation measures.
• Develop standard operating procedures (SOPs) for disaster response and claims management.
• Track KPIs such as claim cycle time, recovery rate, and downtime duration.
• Provide executive-level reports summarizing events, claim progress, and recovery performance.

REQUIRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions.  Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS :

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity   (F = Frequently, O = Occasionally, N = Never)

Typing

Handling

Reaching

Agility   (F = Frequently, O = Occasionally, N = Never)

Turning

Twisting

Bending

Crouching

Balancing

Climbing

Crawling

Kneeling

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

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