Provider Coordinator Team Manager

Provider Coordinator Team Manager

Porter is hiring a Manager for the Provider Network Coordinator Team! Porter is a Healthcare IT and Service Platform Startup combining the power of analytics with the power of care. Our dedicated team is committed to bringing transparency to healthcare driven by robust AI analytics, helping our members navigate the healthcare delivery system, securing the right support for each member's specific needs, and directing Porter's team of expert clinicians. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

What You'll Do

As the Manager of the Practice Coordinator Team, you will be responsible for leading and overseeing the daily operations of the Practice Coordinators who support our in-field providers. You will ensure all pre-visit and day-of activities are executed efficiently and at a high standard, driving team performance to meet scheduling, operational, and quality targets.

Key Responsibilities :

• Supervise and support a team of Practice Coordinators, providing training, performance feedback, and ongoing professional development.
• Oversee all pre-visit processes, including chart preparation, documentation review, and patient outreach for appointment confirmations.
• Ensure accurate and timely coordination of daily check-ins, including completion of comprehensive health risk assessments by the team.
• Monitor and optimize Nurse Practitioner (NP) scheduling, ensuring full utilization and maximizing completed assessments.
• Oversee routing and completion of all medical records, maintaining accuracy and compliance with standards.
• Ensure NPs are equipped with all necessary supplies and diagnostic tools to complete assessments successfully.
• Own the rescheduling workflow, ensuring prompt member follow-up and minimal disruption to care delivery.
• Track and analyze key performance indicators (KPIs) related to scheduling efficiency, member engagement, and completed assessments.
• Collaborate cross-functionally with clinical and operational leaders to continuously improve processes and outcomes.

What You'll Need

Required Qualifications :

Preferred Qualifications :

Key Skills :

What We Offer :