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Resident Services Coordinator I
Resident Services Coordinator IColorado Coalition for the Homeless • Denver, CO, US
Resident Services Coordinator I

Resident Services Coordinator I

Colorado Coalition for the Homeless • Denver, CO, US
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  • [job_card.full_time]
  • [job_card.permanent]
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Job Description

Job Description

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service : We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by :

  • Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
  • Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
  • Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
  • Achieving excellence through continuous quality assurance, innovation and professional development.
  • Using resources judiciously and effectively.

The Resident Services Coordinator will work one-on-one with residents; develop and implement creative programs; establish and oversee partnerships that support residents in successfully maintaining housing; access education and employment services; and resource activities and services that will contribute to a positive sense of community at a supportive housing facility for formerly homeless and very low-income single adults.  This position will foster a trauma informed care environment through collaboration with property and programming staff, external partners, and the residents.

Additional Requirement

  • Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

    • Coalition Benefits

  • Choice of HMO or PPO health insurance coverage options : full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
  • Choice of dental insurance or discount plan.
  • Vision insurance.
  • Flexible spending accounts for health care / dependent care / parking expenses.
  • Free basic life and AD&D insurance coverage.
  • Employee Assistance Program , a problem-solving resource available to you and your household members.
  • Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
  • Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

    • The effective date for your benefits will be the first of the month following your date of hire.

    Essential Job Functions

  • Provide excellent internal and external customer service, engendering an atmosphere of teamwork, trust, respect, and collaboration.
  • Contribute to the development of a safe, sustainable community by fostering collaborative partnerships among program clients / residents and staff.
  • Increase participants’ access to and engagement in mental health and substance abuse treatment services through an interdisciplinary team approach. This includes working closely with Property Management staff, members of the on-site and off-site care teams, and external partners to increase participants’ housing retention, income stability, health and wellness, and social connectedness.
  • Maintain strong communication and cooperation with social services and property management staff. Participate within an interdisciplinary team focused on creating a positive living environment at a supportive housing facility.
  • Establish on-going communication with residents, individually and collectively, to determine areas of need. Work collaboratively with property management, program services departments, community partners, and social service providers to address short- and long-term needs of program participants / property residents.
  • Establish consistent practices for supporting residents in identifying, discussing, and resolving issues related to the individual and community environments. Areas may involve, but are not limited to, cooperative living, self-care practices, financial management, medical and mental health needs, and employment. Facilitate the Housing Retention Program at Fusion, which includes weekly subcommittee meetings, conducting client interventions, and follow-up tracking.
  • Effectively assess and diffuse crisis situations that may occur on-site by using de-escalation techniques, calling proper authorities in the event of an emergency, and thoroughly communicating and documenting incidents and outcomes as appropriate.
  • Ensure completion of required paperwork and program database entries, including HMIS, EHR, CMT, Safety Zone, and all accounting forms in a timely manner.  This includes documenting delivered services and / or resident contacts in accordance with grant requirements and CCH documentation systems by the established deadlines.
  • Maintain timely and accurate records of resident activities that impact housing stability (including lease and program violation), as well as the history of interventions and responses to those activities provided by the resident’s care team.
  • Develop and implement creative on-site educational opportunities, social services, and community building events based on residents’ needs and interests.
  • Coordinate services with case managers / staff from all CCH departments and external partners involved in the program (including Residential Services, Housing Assistance, VA), internal and external health care providers, community agencies, and other partners (to include donor relations and volunteer coordination) to optimize service delivery to individual residents.
  • Identify and establish partnerships with Property Management and other CCH departments and community-based groups to bring educational, financial, health, and recreational and other services to residents of the property. o   Maintain regular communication and cross-training efforts between all partners to enhance awareness, understanding, and respect for the different roles and duties each partner plays in achieving the overall shared goal.
  • Attending and participating fully in expected meetings identified by the management or team, including but not limited to department meetings, team meetings, grant meetings, committee commitments, Housing Retention Committee responsibilities, Blended Management, etc. as well as being prepared for such meetings in advance. Serve as liaison between all entities while maintaining focus on the shared vision for clients / residents maintaining their housing, maintaining CCH resources, and developing a safe, sustainable community.
  • Remain current on knowledge of best practices in substance abuse treatment, mental health treatment, and supportive housing by effectively utilizing clinical supervision, continuing education opportunities, and attending conferences and symposia related to these subject areas.  Develop understanding of stakeholder’s perspectives and implement effective strategies to maintain collaboration given the various roles and responsibilities of stakeholders.
  • Communicate frequently with the Supportive Services team and other senior management staff to ensure information flows constantly and in both directions.
  • Performs other duties as assigned by supervisor, property management staff, and clinical supervisors.
  • Performs other duties as assigned.

    • Qualifications Summary

  • Bachelor’s degree in Social Work or related field required.
  • Minimum of two years’ experience providing educational and / or social services to adults with severe and persistent mental illness or co-occurring disorders.
  • Experience in mental health, substance use, permanent supportive housing, and crisis intervention strongly preferred.
  • Demonstrated competency in working with people from diverse backgrounds and ability levels.
  • Ability to communicate and cooperate effectively with property management staff, MACT team staff, and representatives from other agencies.
  • Knowledge, Skills and Abilities
  • Sound critical thinking and decision-making skills.
  • Consistently superb customer service skills; excellent interpersonal / assertive communications skills demonstrating a high degree of emotional intelligence.
  • Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
  • Knowledge of mental health disorders, substance use, and crisis intervention.

    • WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVENT YEARS OF EXPERIENCE

    ​​ Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

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