Healthcare Delivery Manager

A company is looking for a Delivery Manager (Healthcare TechOps - Applications).

Key Responsibilities

Manage operational excellence for technology delivery and customer-facing technology operations

Generate SLA / Operational reports and drive issue resolution for incidents

Oversee day-to-day production support for a mid-size HealthPlan, including core administrative systems and vendor management

Required Qualifications

Bachelor's degree or higher in a business or technical field, or equivalent experience

6+ years of experience in managing a customer-facing production support environment

Experience with healthcare payer platforms and SaaS providers is essential

Strong experience with service management tools, SLA tracking, and operational reporting

Experience with SQL and familiarity with ITIL practices is required