Referral Specialist - Care Coordination - Behavioral Health

Position Summary :

Manage all facets of the behavioral health call center and behavioral health referral process. The scope of the screening and scheduling process begins with prompt management of the initial consumer or referent inquiry through to the scheduling an appointment with the best location of service at Unity Place. Responsibilities include, but are not limited to, answering incoming behavioral health calls being sensitive to patient's characteristics and needs, obtaining pre-certification or prior-authorizations, scheduling the initial service appointment with specialist or outpatient services, completion of documentation with the electronic medical record (EMR) and communicating referral information to referring offices and to the consumer.

Qualifications :

EXPERIENCE REQUIREMENTS

2-3 years previous experience in behavioral health care field.

ADDITIONAL REQUIREMENTS

• Use of usual and customary equipment used to perform essential functions of the position.

SKILLS AND KNOWLEDGE

Strong telephone and organizational skills and ability to interact effectively with internal / external customers. Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office - basic computer skills.Customer / patient focused. Critical thinking skills using independent judgment in making decisions. Ability to work as a team member. Ability to understand and apply guidelines, policies and procedures.

Essential Functions :

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