Customer Support AdvisorVirtualVocations • Fresno, California, United States
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Customer Support Advisor
VirtualVocations • Fresno, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Advisor to provide exceptional service and support to customers.
Key Responsibilities
Provide timely, accurate support to customers via phone and email, resolving inquiries and troubleshooting software issues
Manage support queues and contribute to consistent call and email coverage
Prioritize and resolve support tickets based on urgency, customer impact, and service-level expectations
Qualifications & Skills
2+ years of experience providing customer service in a technical or software-support environment
Demonstrated experience troubleshooting software or system-related issues
Experience supporting or mentoring peers in a customer-facing environment
Strong organizational and time-management skills, with the ability to balance multiple priorities and deadlines
Ability to work effectively in a remote, team-based environment
[job_alerts.create_a_job]
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