Genesys Cloud EngineerCynet Systems • Miami, FL
Genesys Cloud Engineer
Cynet Systems • Miami, FL
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Job Description :
- Expertise in Client Cloud CX.
- IVA / Conversational AI, GenAI agent assist, and speech / text analytics.
- CRM / ITSM integration, WEM / WFO, and automation experience.
- Strong client-facing and oral leadership skills.
- MS Copilot Studio (Contact Center AI) experience for IVA / Agent Assist and conversational AI orchestration.
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Cloud Engineer • Miami, FL
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