Manufacturing Customer Service RepresentativeUFP Technologies, Inc. • Grand Rapids, MI, United States
Manufacturing Customer Service Representative
UFP Technologies, Inc. • Grand Rapids, MI, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Request for Quote (RFQ) - Responsible for communicating customer specifications and requirements to engineering / estimators. Orders - Responsible for handling every aspect of a customer's purchase order, including, but not limited to, the timely verification of data and accurate entry of order information into the order entry systems. Works with purchasing and production personnel as required to define delivery dates, communicate delivery commitment to customers and follow-up with written acknowledgements. Serves as customer advocate driving improvements in service levels as needed. Acts as a point of contact for the field sales team to identify, investigate and clarify problems and determine quick and effective resolutions. Invoicing - Communicates proper billing terms, agreements and conditions to Accounts Receivable and processes invoices for daily shipments. Handles Return Merchandise Authorization (RMA)'s and credits through the accurate and timely entry of data into Customer Relationship Management (CRM) data base. Provides and monitors the metric for on-time delivery, order fulfillment and cycle time. Ensures continued improvement of service levels and provides corrective actions to sustain customer service levels. Supports continuous improvement efforts as required. Maintains overall service continuity between customer service / inside sales, outside sales, engineering and operational personnel to ensure that customer service levels are maintained. Manages special projects as assigned by manager. Remains accountable for all commitments made. Performs all other duties as assigned or needed. High school diploma or general education diploma (GED). 1 -3 years of customer service or sales experience required. Excellent organizational skills. Detail oriented and accurate with input. Good written and verbal communications skills. Strong customer relations skills.
About UFP Technologies :
UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers in the world. The Company's single-use and single-patient devices and components are used in a wide range of medical devices and packaging for minimally invasive surgery, infection prevention, wound care, wearables, orthopedic soft goods, and orthopedic implants.
UFP Technologies, Inc. offers a competitive benefits package, including but not limited to :
- Medical, Dental, Vision, Life, Disability Insurance
- 401K with a matching contribution
- Paid time off, Paid holidays, Employee discounts and much more!
Location : This position will be on-site full-time in Grand Rapids, MI. The position holder will need to be within commuting distance (within 45 min).
Customer Service Representative Summary :
Under the direction of the Customer Service Manager, the Customer Service Representative is engaged in handling orders, telephone and other inquiries from customers. Complies with customer service policies and procedures to ensure consistent customer service and satisfaction. Recommends corrective action, maintains records regarding customer requests and determines work procedures / schedules to expedite workflow. Provides support to outside sales people on key customer accounts.
Customer Service Representative Duties and Responsibilities :
Customer Service Representative Qualification Requirements :
UFP Technologies, Inc. is an Equal Opportunity / Affirmative Action employer Minorities / Women / Veterans / Disabled.
#UFP #MI #IND
[job_alerts.create_a_job]
Customer Service Representative • Grand Rapids, MI, United States
[internal_linking.related_jobs]
Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
Customer Service Representative.The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empa...[show_more]
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...[show_more]
Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support...[show_more]
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...[show_more]
Patient Services Representative.About My Community Dental Centers.At My Community Dental Centers, our mission centers around people.
We build a passionate, mission-driven team dedicated to improving...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
A company is looking for a Customer Support Representative to manage client and vendor account inquiries and resolve service issues.
Key Responsibilities Respond to incoming service-related issues...[show_more]
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
If you enjoy helping others, solving problems, and working in a collaborative environment, this role is a great fit!.Hours are Monday thru Friday, 9 : 00am-6 : 00pm.
Respond to incoming client calls and...[show_more]
Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...[show_more]
Customer Service Representative.Insight Global's online auction client is seeking a customer service representative to join their team in Wayland, MI.
This role involves assisting with general admin...[show_more]
Under general supervision the Customer Service Representative II ensures customer expectations are accurately determined and are fully met.
The Customer Service Representative II may provide guidanc...[show_more]
Cashier (Customer Service Representative)- Retail Sales.Do you want to become a big part of the reason why customers continually return to Speedway? Are you looking for an exciting fast-paced work ...[show_more]
Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative.This i...[show_more]
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on...[show_more]
Patient Service Representative - Referral Management.Day Shift (United States of America).Hours : 8 hour shift during the Hours of Operation : 7 : 00A-6 : 30P Mon-Thurs, 7 : 00A-5 : 30P Friday.We have the gr...[show_more]
Customer Service Representative (Remote Position)
GOLD GATE • Grand Rapids, Michigan
[filters.remote]
[job_card.full_time] +1
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative
Third Party CS • Grand Rapids, MI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
Circle K • Caledonia, MI, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Customer Care Representative - Relocation Benefits Provided - Located in Warroad, MN
Marvin • Grand Rapids, MI, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting USA • Solon township, Michigan
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30] • [promoted]
Patient Services Representative
My Community Dental Centers • Cedar Springs, MI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative - Work from Home
TurboTax • Wyoming, Michigan
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Customer Support Representative
VirtualVocations • Grand Rapids, Michigan, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
Amazon • Byron Center, MI, USA
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Service Representative – Product Testing
GLOCPA • Georgetown charter township, Michigan
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Client Service Representative
CU •Answers • Grand Rapids, Michigan, United States
[job_card.permanent]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
Family Dollar • Cedar Springs, MI, USA
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
Michigan Staffing • Wayland, MI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative II
Genuine Parts Company • Grand Rapids, Michigan, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative - 2nd / 3rd Shift
7-Eleven • Wayland, Michigan, United States
[job_card.full_time] +1
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Customer Service Representative
Axios Professional Recruitment • Grand Rapids, MI, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Remote Mortgage Customer Service Representative
MCI • Grand Rapids, MI, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Patient Service Representative - Referral Management
Mary Free Bed • Grand Rapids, MI, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]