Contact Center Supervisor

A company is looking for a Contact Center 2nd Shift Shop Care Supervisor.

Key Responsibilities

Create incentives and activities to foster a rewarding work environment while meeting team metrics

Monitor calls for quality service and provide coaching to associates on best practices

Drive recruitment, hiring, and onboarding of new associates and assist with escalated customer concerns

Required Qualifications

High School Diploma / GED / Equivalent required; Associate's or Bachelor's degree preferred

1-2 years of experience leading a team in a call center environment

Automotive or insurance industry knowledge preferred

Strong knowledge of Microsoft Office Suite and general office equipment required

Able to be mobile on the contact center floor to assist CSRs