Receptionist

CarpetCleanersPlus is a leading carpet cleaning business committed to providing top-notch services to our clients. With a strong reputation in the community, we are growing rapidly and are seeking a dedicated Receptionist to be the face of our business and the first point of contact for our valued customers.

Key Responsibilities:

• Customer Interaction: Greet and welcome customers both in person and over the phone, ensuring that they receive a positive first impression of our business.
• Appointment Management: Schedule, confirm, and manage carpet cleaning appointments using our in-house software.
• Inquiries: Answer questions about our services, pricing, and any other inquiries, ensuring clarity and understanding.
• Administrative Duties: Handle administrative tasks such as filing, managing emails, maintaining office supplies, and assisting with billing processes.
• Data Entry: Accurately input customer details, appointment information, and other relevant data into our system.
• Feedback Collection: Gather customer feedback post-service, and relay any concerns or suggestions to the management team.
• Team Collaboration: Work closely with carpet cleaning technicians and other team members to ensure smooth operations and optimal customer service.

Required Skills Qualifications:

• High school diploma or equivalent.
• Previous receptionist or customer service experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in using office software, including word processing, spreadsheets, and proprietary scheduling tools.
• Ability to multitask, prioritize, and manage time efficiently.
• Professional demeanor and appearance.
• Detail-oriented with strong organizational skills.

Benefits:

• Competitive salary with performance-based bonuses.
• Employee discount on carpet cleaning services.
• Opportunities for professional growth and training.