Field Technician

Job Description

Job Description

Description : Who We Are :

Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

Modula’s Values : We are culture and value driven; regardless of position and title we are all in all the time.

• Passion- Proud of our work / Modula, love what you do, positive energy, go the extra mile, engaging
• Pursuit of Excellence- Continuous improvement, committed, attention to detail
• Accountability- Lead by example, follow through, integrity, create trust with team & customers
• Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency
• Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity

Basic Functions and Scope of Job :

The purpose of the Field Technician is to provide technical installation and customer support service to all Modula Inc. customers, using technical and mechanical knowledge and available resources to ensure customer satisfaction.

Key Responsibilities and Accountabilities :

Please note : this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this role will perform other duties as assigned.

Other Duties and Responsibilities

Requirements :

This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in collaborating with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and leadership skills, and mechanical / electrical aptitude.

Physical Requirements :

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel or reach. The employee frequently is required to walk, sit, climb, balance, stoop, kneel, crouch and crawl. The employee must regularly lift and / or move up to 25 pounds; frequently lift and / or move up to 50 pounds; and occasionally lift and / or move more than 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions :

Works in a variety of customer environments including manufacturing, distribution, cold storage, and out of doors with exposure to elements. Employee is exposed to oil, grease, and dirt. Potential exposure to equipment movement hazards and dangerous chemical / solvents if proper safety procedures are not followed. The employee is occasionally exposed to high, precarious places and fumes, solvents, or airborne particles. The noise level varies from customer to customer but is usually in the moderate to noisy level.

This position also entails the necessity to work weekly overtime, occasionally work after normal working hours or on weekends based on customer need, as well as the ability to travel overnight, by automobile and by airplane.

Must be able to pass background check and drug screening.

Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company. Employment decisions are based on the principles of equal employment opportunity. Recruitment, testing / assessment, selection, and promotion will be administered without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistleblower activity, previous assertion of a claim or right under worker’s compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Disclaimer : Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.