Quality Assurance Manager II

Job Title

Abacus Technology is seeking a Quality Assurance Manager to develop, implement, and maintain quality assurance (QA) standards and processes for IT and telecommunications operations at Fort Bragg. This is a full-time position.

Responsibilities

• Develop and maintain quality assurance standards and processes for all IT and telecommunications deliverables.
• Perform periodic inspections and assessments of contractor and government compliance with IT policies and procedures.
• Provide independent quality assessments of IT projects and recommend improvements for organizational processes.
• Ensure all work performed aligns with contract requirements, Army IT policies, and industry best practices.
• Conduct formal and informal reviews at pre-determined project milestones.
• Perform root cause analysis (RCA) to identify issues, track trends, and implement corrective actions.
• Develop and track business-specific quality metrics to measure IT and telecommunications service performance.
• Analyze and document nonconformances, system deviations, and process inefficiencies.
• Manage quality improvement activities, including problem management, risk mitigation, and continuous process optimization.
• Recommend best practices for IT service management, network administration, and telecommunications operations.
• Work closely with government stakeholders, technical teams, and project managers to enforce QA policies.
• Prepare quality assurance reports, compliance documentation, and performance evaluations for leadership review.
• Maintain detailed records of audit findings, inspections, and corrective action plans.
• Ensure IT and telecommunications operations comply with Army RMF, DISA STIGs, ISO 9001, and industry quality frameworks.

Qualifications