Branch Director

Golden Harmony Home Care, a locally owned and operated agency, was founded by Jen Stengl, who, through her personal experience caring for her own mother, gained a deep understanding of the importance of care and compassion. At Golden Harmony, we believe home care is more than just assisting seniors with daily activities, it’s about fostering genuine connections and meaningful relationships with our clients. Now, over five years later, Golden Harmony continues to provide exceptional care to seniors in North Carolina.

Position Overview

Golden Harmony Home Care is seeking a dynamic and results-driven Branch Director to join our team. This pivotal role will establish and grow Golden Harmony in Forsyth County and surrounding areas. They will be responsible for establishing the Golden Harmony office, hiring and developing the core operations team, develop relationships in the community with referral partners and educating them on the services Golden Harmony provides. The Branch Director will have the opportunity to impact the lives of seniors, families, and a dedicated care team with a company committed to quality and compassion.

Key Responsibilities

• Lead and oversee all branch operations to ensure excellent, compliant care and service delivery
• Recruit, onboard, and retain top-notch office and front-line team members
• Promote effective communication and a supportive workplace culture
• Drive branch growth through sales, marketing, and excellent customer service
• Support fiscal planning, budgeting, billing, payroll, and collections
• Guide staff training and professional development
• Direct continuous quality and performance improvement initiatives
• Handle escalated client concerns, conduct investigations, and ensure client satisfaction
• Maintain clear, ongoing communication with Golden Harmony’s executive leadership
• Stay on call after hours to address urgent needs within the branch

Key Competencies and Attributes

• Collaborative and humble — You value teamwork and welcome feedback.
• Driven and entrepreneurial — You’re excited to grow a branch and find new ways to serve seniors.
• People-smart and service-oriented — You build trust quickly and step in wherever you’re needed.
• Organized and dependable — You keep details on track and follow through on commitments.
• Financially savvy — You understand how daily decisions impact the bottom line.
• Resilient and calm under pressure — You lead with steadiness and care.
• Aligned with our mission — You’re passionate about enhancing independence, engagement, and well-being for seniors.

Qualifications

• Bachelor’s degree in a relevant field preferred
• One to two years of experience in home care or case management preferred
• At least two years of supervisory or management experience in home care (or bachelor’s degree in health/business/public admin and one year’s management experience in a licensed healthcare program)
• Effective written and verbal communication skills
• Strong working knowledge of in-home care regulations and industry best practices
• Proficient with Microsoft Office Suite, Gmail, Google Apps, and office equipment
• Able to multi-task, prioritize effectively, and adapt quickly to changing business needs
• Valid driver’s license and reliable transportation required
• Willing and able to work in the field and be on-call after-hours
• Meets definition of a healthcare practitioner as per NC Home Care Regulations (G.S. 90-640(a))

Physical & Work Environment Requirements

• Office and field-based work in varying conditions
• Ability to stand, walk, sit, talk, hear, and lift/carry up to 50 lbs
• Travel throughout assigned territory
• Drive and work in a variety of weather and road conditions