Housekeeping Manager - Phoenix, AZ

Housekeeping Manager - Phoenix, AZ

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Full-Time in Phoenix, AZ - $45,000 - $60,000

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life.

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work.

Position Overview and Responsibilities

The Housekeeping Manager leads and manages the third-party housekeeping and laundry relationships to ensure the Sentral cleanliness and service standards are met for every guest and resident. This role is responsible for ensuring the cleanliness and high standards of homesharing, hoteling, and residential apartments. This person trains housekeeping teams utilizing the latest technology and ensures impeccable levels of cleanliness and upkeep. This person will help implement inventory, service levels, quality-control audits, cost controls, and ensure expenses are carefully managed. This is an in-person position located on-site of the property.

What you'll do :

• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service.
• Manage the third-party vendor relationship for laundry and housekeeping; will manage internal Sentral team if there is one.
• Ensure housekeeping team is always attentive, friendly, helpful, and courteous to all guests, managers, and fellow co-workers.
• Develop service standards and procedures for the community / company, including scorecards and ways to measure quality control and service-level.
• Ensure that all Housekeeping associates have been thoroughly trained and are consistently following service standards and procedures.
• Administer scorecards and performance evaluations and conduct daily stand-up.
• Ensure all Housekeeping associates have been trained to use mobile smartphone applications and all systems needed to complete a job (Breezeway, Entrata, Guesty, Dash, etc.).
• Provide daily cleaning assignments to housekeeping team.
• Inspect cleanliness and ensures standards are met, perform quality control inspections of units and building.
• Effectively communicate with the Hospitality Experience Manager to update the room status and any delays that will affect guests or residents when necessary.
• Assist with laundry coordination, including pick-up / delivery schedule and instruction of housekeeping team as needed.
• Maintain, track, and organize housekeeping consumable supplies, cleaning kits, linens, and other inventory, including restocking of soaps, shampoos and various kitchen and apartment items.
• Implement and work directly with Director of Property Operations on cost controls and expense management related to housekeeping and inventory.
• Work with Hospitality Experience Manager to ensure gifts / amenities for guests and residents are stocked and ready for each check-in.
• Work directly with Director of Building Services and / or Director of Property Operations for residential cleans and communication.
• Perform difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures; maybe through third-party if Sentral does not have internal housekeeping.
• Ensure confidentiality and security of guest rooms.
• Report maintenance deficiencies and items in need of repair.
• Use mobile smartphone / applications / technology to communicate with the team and report progress.
• Perform other related duties and assignments as needed and assigned.

Skills and Experience :

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role :

Community Team Perks + Benefits :