Porter Service - JFK John F. Kennedy Airport - Part Time

Porter Service - JFK John F. Kennedy Airport - Part Time

Job Category : Customer Service

Rate : $20.50 USD per hour

Location : NY ST-JFK-New York JFK Jamaica, NY 11430, USA

Description

Porter Service - JFK John F. Kennedy Airport - Part Time

$19.50 - $20.50 / hour

Ideal candidate will be able to work a flexible schedule

Weekly hours will average 25 a week

Availability must include weekends and holidays

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

BASIC JOB FUNCTION

Ensure daily operational performance goals are met by providing direct / tactical the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, and the customer experience.

KEY RESPONSIBILITIES

• Responsible for transporting arriving and departing passenger baggage on a baggage cart at the request & consent of passenger.
• Porter services must be performed when solicited or requested by passenger.
• Porter services are performed from the beginning of initial contact with the passenger until the passenger advises services are no longer required.
• Responsible for escorting passenger during Porter services for baggage.
• Under no circumstance are Porter services to be performed without owner of baggage present.
• Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries.
• Other duties as assigned.

SKILLS

QUALIFICATIONS

PHYSICAL REQUIREMENTS

CERTIFICATIONS / LICENSES

This is a union position and based on collective bargaining agreement with Local 74 United Service Workers Union.

Skills

Required

Cleaning : Intermediate

Customer Service : Advanced

Computer : Some Knowledge

Communication : Advanced

Preferred

Conflict Resolution : Intermediate

Behaviors

Required

Team Player : Works well as a member of a group

Dedicated : Devoted to a task or purpose with loyalty or integrity

Preferred

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Required

Self-Starter : Inspired to perform without outside help

Experience

Preferred

Cash control experience

Licenses & Certifications

Required

Airport Badge

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.